Triage Clinician, ESP Call Center

Location: Haverhill, MA
Job ID: 177151-1A
Date Posted: Aug 3, 2022
Category: Clinical Professional

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

Sign on bonus up to $3000 (pro-rated for part time) and New Increased Competitive Pay Rates

Come join our crisis team! Our Emergency Services teams are dedicated individuals who provide crisis intervention to our most vulnerable populations. Our Triage Clinicians provide mental health screenings and triage by phone in a high-volume, fast-paced environment. Clinicians on this team possess clinical skills in assessment, triage, crisis intervention and case management. Clinicians will gain exposure and support a full range of mental health disorders, including safety concerns and indications for hospitalization.  In addition, the Triage Clinician must be able to work collaboratively as part of a larger team, prioritize the  level of need for service and communicate effectively with team members and community partners. 

The ideal candidate is a team player with strong communication skills, able to be flexible and is motivated to support those who are in psychiatric crises. 


  • Answer phones and provide initial phone assessment.
  • Prioritize clients and direct crisis clinicians to clients in order of the highest need.
  • Utilize staffing patterns during shifts to maximize response to consumer needs.
  • Monitor activity of active and pending cases.
  • Provide assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing.
  • Serve as primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care.
  • Partner and utilize administrator on call when needed.
  • Collect and record data and statistics for various reporting needs of the program, including triage log on computer.
  • Provide direct care as needed, which in rare instances could involve community based work due to high volume, low staffing and/or for complex cases.


  • Master’s degree in Social Work or a related Human Services field required.
  • Experience in emergency psychiatric services working with adults, youth and their families, including training in de-escalation strategies and emergency services system of care preferred.


  • PT 24 hours, Days
  • Benefit Eligible

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.