Manager-Financial Counseling Management-PFS

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Location: Burlington, MA
Job ID: 177017-1A
Date Posted: Jul 20, 2022
Category: Professional

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Job Description

Welcome To

Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve.  The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications.


About the Job

Under managerial oversight of  the Department Director, and within regulatory requirements, the Patient Financial Services Manager will manage all aspects of the work units assigned. This includes managing the daily activities of  PFS colleagues; including work schedules, adherence to Lahey and PFS policies, progressive discipline, meetings, work flow, procedures, productivity, quality of work, unit communications, competencies, training and overall performance of colleagues. With director oversight, the Manager sets, monitors and reports on work unit and individiual colleague goals and objectives. The Manager must manage resources and work unit costs within the constraints of the cost center. The position is responsible for planning, reporting and overall performance of work units assisgned.

Essential Duties & Responsibilities including but not limited to:

  1. Manages colleagues to established standards for quality and quantity.
  2. Ensures that work unit colleagues successfully complete all required education and training programs.
  3. Completes performance evaluations and performance improvement plans for work unit colleagues.
  4. Creates and updates work unit procedures so that work is accomplished accurately and efficiently.
  5. Manages work unit schedules to meet operational requirements being fair to all colleagues.
  6. Manager ensures that one on one and work unit meetings with work unit colleagues are scheduled in accordance with Director Requirements. 
  7. With guidance from HR and Director and within HR policy, the manager is to fairly manage human resource issues such as hiring and progressive discipline.
  8. Under Director guidance, the Manager sets and monitors individual and work unit goals and objectives.
  9. As required by Director, provides meaningful reporting on progress towards goals, work unit issues, productivity, quality indicators, work throughput, adjustments to changes, compliance with applicable regulation and health plan requirements, use of technology, employee issues and planning efforts.
  10. The manager works with colleagues and managers from other work units and departments to improve performance, problem solve and plan.
  11. Manages expenses to budget.
  12. Provides the department with technical knowledge of the work performed by the work unit.
  13. Assist the Director with special projects as needed.
  14. Ensures that work units comply with all Corporate, Federal, State and Health Plan requirements and regulations that apply.

Organizational Requirements:

  • Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals   into daily activities. 
  • Complies with all Lahey Clinic Policies.
  • Complies with behavioral expectations of the department and Lahey Clinic.
  • Maintains courteous and effective interactions with colleagues and patients.
  • Demonstrates an understanding of the job description, performance expectations, and competency assessment.
  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  • Participates in departmental and/or interdepartmental quality improvement activities.
  • Participates in and successfully completes Mandatory Education.
  • Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: Bachelor degree. In the absence of a Bachelors degree, 8 years of experience over and above the experience requirment listed below.

Experience: Five years experience in a Patient Financial Services organization. Two years supervisory experience in a Patient Finanical Services organization,  or four years in a Lead position within Patient Financial Services organization of similar size and scope.

Skills, Knowledge & Abilities: Comprehensive understanding and knowledge of the Center for Medicare and Medicaid Services (CMS) coding, billing and compliance requirements. Working knowledge of patient finanicial services activities including the HCPCS coding system, the ICD-9 coding system, revenue, claims, denials and collection practices. Must have a high level of analytical skill, process improvement abilities, problem solving skills and ability to manage a large work force within a large healthcare environment. Computer skills to include use of complex revenue cycle systems, Microsoft, and other basic computer skills are a requirement. Excellent verbal and written communication skills required. Presentation Skills required.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.