Phlebotomy Supervisor

Location: Burlington, MA
Job ID: 176556-1A
Date Posted: May 27, 2022
Category: Clinical Technician

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Position Summary:  Under the direction of the Phlebotomy Manager, the Phlebotomy Supervisor will provide leadership, guidance and oversight to the Phlebotomy Team, including training, competency verification, scheduling, supply maintenance and staffing. The Phlebotomy Supervisor will maintain excellent communication and working relationships with internal and external clients with the goal of providing consistent quality service to our patients and maintaining colleague morale at the highest level.

Minimum Qualifications:

Education: High School diploma or equivalent required.

Licensure, Certification, Registration:   Phlebotomy Certificate preferred.

Skills, Knowledge & Abilities:

  • Decision making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues that affect a department or a functional area.
  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative and Lean diagnostic techniques to resolve issues.
  • Independence of Action: Ability to set goals and priorities for functional areas. May make recommendation for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
  • Written Communication: Ability to verbally communicate complex information in English effectively to all levels of staff.
  • Oral Communication: Ability to verbally communicate complex concepts in English and address sensitive situation, resolve conflicts, negotiate, motivate and persuade others.
  • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflow. Results may impact the operations of one or more departments.
  • Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the Phlebotomy Team. Resolve services issues in a timely and respectful manner.
  • Computer skills: Experience with computer skills required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel and Power Point.
    Experience:   3-5 years of phlebotomy-related work experience, including 2-3 years of team lead/supervisory experience work required.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.