Physical Therapy Aide, Per Diem

Job Description

Welcome To

Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.

About the Job

JOB SUMMARY       

Contributes to the Hospital’s by assisting Physical Therapists and support functions in an effort optimizing the efficiency of the rehabilitation services operations.  This staff position will have an impact on the patient experience by minimizing wait times and ensuring a clean, safe and welcoming environment.   

QUALIFICATIONS

Education Required:  High School Diploma or equivalent

Education Preferred:  Students enrolled in physical therapy, athletic training or other health related field

Experience Preferred: 

• Previous rehab aide experience
• Prior in healthcare, a clerical role and/or other positions with a strong customer service element 

Other Skills/Knowledge

Required:  For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team

JOB FUNCTIONS

As part of the Rehabilitation Services team, the Physical Therapy Aide:

• Assesses waiting room status regularly, liaisons with patients to ensure comfort and wait-time satisfaction.  Serves as a resource person by providing appropriate information and assistance to patients, families and visitors to improve their overall experience in the rehabilitation services office(s).
• Greets, transports and/or escorts, educates and identifies patients making the patients feel welcomed and comfortable.
• Assists the Therapists in preparing the equipment for treatment
• Provide ambulatory assistance to patients as necessary.
• Keeps department clean, free of obstacles and stocked in adequate supplies and linen.
• Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly to the patients, including but not limited to covering the front desk:
  • Answers phone and answers non-clinical questions about rehab services
  • Schedule patients.  Changes patient appointments
  • Collects patient co—pays.
• Performs safety checks on equipment at start and end of shift and periodically throughout the day.
• Respond to supply/equipment issues in a timely manner to ensure availability of supplies and equipment and to maximize its useful life.