EHR Applications Analyst I

Location: Woburn, MA
Job ID: 176063-1A
Date Posted: Jun 22, 2022
Category: Information Services

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Job Description

Welcome To

Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve.  The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications.


About the Job

Performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation and support of information systems for the organization, planning development, training and evaluation of application functionality, working with the team and key customers to ensure appropriate development training and implementation of application functionality.

Essential Duties & Responsibilities including but not limited to:

  1. Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS.
  2. Builds and maintains EHR application content as assigned by departmental lead/manager.
  3. Follows functional specification documents to create content within EHR application.
  4. Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing.
  5. Documents and reports system issues through internal chain of command; communication with vendor where appropriate.
  6. Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize system potential.
  7. Provides first level/tier end user support during implementation; able to serve as a application expert to assist in application roll-out.
  8. Participates in on-call coverage as assigned.
  9. Communicates effectively; includes communication around progress of build tasks in adherence to prescribed project milestone dates.
  10. Participates in workflow design and understands how the system will impact end users.
  11. Stay current with new application functionality and enhancements.
  12. Provides on-call/after-hours support.
  13. Achieves and maintains application certification in accordance with departmental and organizational standards.
  14. Maintains confidentiality with regard to the information being processed, stored or accessed by the system.
  15. Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.
  16. Complies with all Lahey Clinic Policies and Procedures.
  17. Complies with behavioral expectations of the department and Lahey Clinic.
  18. Maintains courteous and effective interactions with colleagues and patients.
  19. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
  20. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  21. Participates in departmental and/or interdepartmental quality improvement activities.
  22. Participates in and successfully completes Mandatory Education.
  23. Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: Bachelor's Degree in a related field. In the absence of a Bachelor's Degree, 8 years of clinical, healthcare operations, information technology or health information technology experience, in addition to the experience requirement shown below.

Licensure, Certification, Registration: None Required.

Skills, Knowledge & Abilities:

  • Ability to multi-task.
  • Self-starter and motivator.
  • Excellent problem solving and written and oral communication skills.
  • Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments and demonstrating a strong work ethic.
  • Willingness to address issues and take ownership, knowing when and how to escalate issues.
  • Knowledge of process redesign. 

Experience: Experience in a clinical setting. 

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.