Patient Care Coordinator OBOT

Location: Gloucester, MA
Job ID: 176243-1A
Date Posted: May 13, 2022
Category: Specialist

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Patient Care Coordinator provides administrative and clinical support within the OBOT programs located in Danvers and Gloucester. The Patient Care Coordinator gathers patient information for registration, schedules appointments, verifies demographic and insurance information and assists in the facilitation of patient flow throughout the OBOT program.

The Patient Care Coordinator's Responsibilities are: 

  • Greets and provides assistance to visitors, patients and employees in a professional and courteous manner.
  • Answers and directs telephone calls and other inquiries to the appropriate person, assisting callers as needed.
  • Updates patient data and schedules appointments.
  • Discusses fees and financial policies with patients.
  • Screens potential new patients to the OBOT program. Summarizes the information and presents it to the Nurse Care Manager to further evaluate and decide on next steps.
  • Accurately obtains patients vital signs and completes drug screens.
  • Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.
  • Composes correspondence, memoranda and spreadsheets, proofreads documents for typographical errors and makes revisions. Submits documents to supervisor or other designated department personnel for approval.
  • Meets with patients and collects screening information at intake.
  • Prepares reports required for submission to the technical assistance vendor.
  • Completes Virtual Gateway EIM/ESM enrollment and disenrollment forms.
  • Assist with clinical materials such as: charts, folders, consents and educational materials. 
  • Operates standard office equipment i.e. fax, telephone, copier. Assists in the care and maintenance of department equipment and supplies. Reports any malfunctioning equipment to IT Help Desk or appropriate department.
  • Attends and participates in meeting, as required.
  • Routinely handles large amounts of sensitive, confidential information and maintains confidentiality.


  • High School diploma; Associates degree in human services, psychology is preferred
  • Experience working with persons with addictive disorders
  • Valid, current driver’s license required

Schedule: 30 hours per week, Monday thru Friday, with day-time hours . The hours would be a 9am-3pm, with the flexibility to be 8am-2pm.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.