Location: Peabody, MA
Job ID: 176214-1A
Date Posted: May 12, 2022
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Under the supervision of a Manager, Patient Access Services, the Senior Patient Access Services Representative assures the operational excellence of a team of colleagues by supporting their adherance to all Lahey Hospital and Medical Center policies and procedures, and their achievement of the department’s measured performance standards. The Senior Patient Access Services Representative contributes to the continuous improvement of the team’s overall performance. Key responsibilities include:
Essential Duties & Responsibilities including but not limited to:
High School diploma.
Licensure, Certification & Registration:
Three years experience in a Patient Access Services and/or a Revenue Cycle organization..
Skills, Knowledge & Abilities:
Comprehensive knowledge and understanding of key components of effective patient access services, including call center operations, scheduling system use and reporting, revenue cycle operations, Press Ganey metrics, and/or customer service etiquette. Must have demonstrated and measurable history of achievement in these areas. Must have strong verbal, written and problem-solving skills.
40 hours - Days
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.