Director, Laboratory

Location: Winchester, MA
Job ID: 176035-1A
Date Posted: May 12, 2022
Category: Clinical Professional

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Job Description

Welcome To

Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.


About the Job

Position Summary: The Executive Director must be an experienced healthcare leader with an in-depth understanding of clinical operations across the organization as well as in their assigned departments. The Executive Director will work under the instructions of the Vice President, BILH Laboratory services alongside the Winchester Hospital’s Leadership to improve clinical quality and promote the growth of her/his department.


The Executive Director is responsible for the overall operational, clinical and financial performance of the department of Laboratory, Winchester Hospital and Core Lab and other affiliated Ambulatory practices. The Executive Director works in collaboration with the Vice Presidents, physician leadership, and finance and nursing leadership to establish yearly performance goals for each department which are aligned with the vision and mission of Winchester Hospital and Beth Israel Lahey Health. The Executive Director has responsibility for, but not limited to, departmental planning (creating a strategic growth plan), business development, management/supervision of all management staff, and development of a capital and operating budget, including: product-line development, budget calculations, report analysis, and expense monitoring. The Executive Director demonstrates an understanding of financial systems in order to develop a financial reporting structure that effectively monitors strategic goals, quality key performance metrics including optimizing affordability of services. The Executive Director will ensure that their departments meet operating guidelines as established by annual goals, including, but not limited to: patient access, revenue cycle, patient satisfaction, and quality goals. The Executive Director may assume project/program responsibilities outside their departments that help establish BILH Lab Services as an organization of excellence.


The Executive Director must establish effective strategies for program and product development, physician integration and resource utilization with the goal of increasing department growth, efficiency, and patient experience. This person must have the ability to confidently establish relationships with Physicians and Physician leaders


Essential Duties & Responsibilities (including but not limited to):


Strategy and Business Development

    • In conjunction with the clinical leadership, senior administrative leadership and BILH, sets the strategic vision of the departments and executes that mission.
    • Oversees all new multi-disciplinary program development across the departments
    • Leads the strategic development and deployment of the departments across Winchester Hospital and Beth Israel Lahey Health affiliates
    • Develops relationships and leads team building with physician leadership, senior administration and other colleagues to help achieve defined departmental and organizational strategic goals at Winchester Hospital and Beth Israel Lahey Health affiliates.
    • In conjunction with clinical leadership, identifies new treatment modalities and opportunities, including the development of practical business plans to support the modalities.
    • Participates in marketing and promotional initiatives within their assigned departments, developing marketing campaigns, implementing programs and reporting on measured results.
    • Directs daily operations of assigned departments by translating business vision and strategy into operational goals, objectives, workflows and implementation plans.



    • In coordination with the department Finance Director, prepares operational and capital budgets, developing a financial reporting structure to appropriately monitor strategic goals (including optimizing affordability of services), financial projections and long-term forecasted development.
    • Establishes revenue and expense targets with physician leadership and Vice Presidents.
    • Implements processes to achieve and monitor financial performance improvement through the leadership of revenue cycle teams.
    • Provides supervision, guidance and monitoring of staff efforts to achieve budgeted revenue and expense targets.
    • Investigates and manages financial problem areas; proposes solutions and implements action where applicable.
    • Prepares necessary financial, statistical and operational data for new programs or businesses, including the expected return of investment to the organization.


Maintains a thorough understanding of clinical reimbursement and managed care issues specific to the assigned departments. Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary

Operations/Work Flow/Compliance

    • In conjunction with the department managers, provides direction and guidance for all aspects of the daily administration and management of teams within the assigned departments.
    • In conjunction with the department managers, provides support to staff, enabling them to provide safe, cost-effective health care that exceeds the expectations of Winchester Hospital patients.
    • In conjunction with the department managers, facilitates compliance with all regulatory agencies — DPH, OSHA, JCAHO, HIPPA, etc. — in all clinical, business and financial practices within the assigned areas.
    • Provides administrative guidance to managers and others, examining systems, employing analytical judgment, managing projects, organizing resources, and consulting on and solving problems. Independently investigates and implements recommendations.
    • Maintains open communications with physicians, staff and management.
    • Oversees office workflow, monitors office staff productivity, and makes appropriate recommendations for improvement to department leadership.


Human Resources

    • In conjunction with the department managers, hires, transfers, disciplines, terminates or initiates other personnel actions affecting staff employment.
    • In conjunction with the department managers, ensures high quality patient care through effective management of staffing objectives.
    • Develops recruitment and retention strategies with Human Resources in order to hire, retain and develop qualified colleagues.
    • Promotes an atmosphere of collegiality and supports staff career growth in order to build Winchester Hospital into an organization of excellence.
    • Functions as a role model for all Winchester Hospital colleagues by displaying a positive attitude and constantly adhering to organizational policies and procedures, and a professional code of ethics.
    • Provides a safe environment for patients and colleagues, encouraging colleagues to contribute to problem solving and promoting best practices.
    • Communicates effectively with colleagues regarding Winchester Hospital’s news/visions/goals, as well as departmental activities to ensure staff inclusion and participation as valued members of Winchester Hospital.
    • In conjunction with department managers, ensures that all annual performance appraisals are completed within the established time frame in each of the assigned areas.
    • Works in conjunction with the department managers to train and mentor staff for current assignments and development into successive career positions.
    • Ensures high quality patient care through the hiring, training and supervision of staff.
    • Ensures that all colleagues in assigned areas adhere to Winchester Hospital’s compliance and mandatory education requirements.
    • In consultation with Human Resources, meets equal employment/affirmative action program goals and objectives.
    • Complies with federal, state and local laws and regulations as well as Winchester Hospital’s policies and programs.
    • Leads efforts to improve colleague engagement within assigned departments.


Health Care Knowledge, Professional Growth and Development

    • Maintains an in-depth knowledge of the changing health care environment and evaluates the market need for specific clinical services or programs.
    • Develops programs and services in response to the market under the guidance of physician leadership and Vice Presidents.
    • Demonstrates motivation and initiative in seeking continued professional growth and development.
    • Identifies knowledge gaps and takes appropriate courses or seminars to improve knowledge.
    • Identifies internal resources as sources of expertise to achieve learning goals.


Patient Care/Customer Service

    • Is constantly attuned to patient/customer needs; anticipates future needs and implements appropriate action to ensure access to high quality medical services and customer service.
    • Utilizes patient satisfaction data, customer surveys, phone interviews, and patient compliments or complaints to identify, implement and evaluate best practices.
    • Motivates colleagues to achieve a high standard of service quality.
    • Establishes a culture where all colleagues feel valued and able to contribute to customer service improvement.


Quality Improvement

    • Collaborates with clinical leaders and physician leadership to identify clinical, administrative and safety issues as areas for quality improvement.
    • Participates in quality improvement initiatives as defined by the service-line or organization.
    • Develops consistent interpretation and application of department policies and procedures throughout all Winchester Hospital sites.
    • Ensures a provision for quality care in line with Winchester Hospital’s mission and philosophy.

Manages and improves department activity along key performance metrics for related clinical subspecialties, including volume growth, patient satisfaction, patient access, quality measures, profitability, and staff and physician engagement scores


Organizational Requirements

    • Maintains strict adherence to the Winchester Hospital Confidentiality Policy.
    • Incorporates Winchester Hospital’s Guiding Principles, Mission Statement and Goals into daily activities.
    • Complies with all Winchester Hospital’s Policies. Complies with behavioral expectations of the department and Winchester Hospital.
    • Maintains courteous and effective interactions with colleagues and patients.
    • Demonstrates an understanding of the job description, performance expectations, and competency assessment.
    • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
    • Participates in departmental and/or interdepartmental quality improvement activities.
    • Participates in and successfully completes Mandatory Education.
    • Performs all other duties as needed or directed to meet the needs of the department.


Performs other related duties as assigned or directed to ensure the smooth operation of the department(s).

Minimum Qualifications:




    • Bachelor’s Degree required (BS/BA or BSN)
    • MSN/MBA/MHA or related master’s degree required
    • MT (ASCP) preferred, not required



Licensure, Certification, Registration: Certified Medical Technologist


Skills, Knowledge & Abilities:


    • Excellent interpersonal and communication skills.
    • Ability to effectively plan and facilitate organized and productive meetings/workgroups.
    • Ability to work independently and resolve complex issues with minimal supervision.
  • Ability to manage concurrent projects with competing priorities and aggressive deadlines.
  • Ability to influence others at all organizational levels in project-related situations.
  • Strong analytic skills in order to manipulate, interpret and utilize data for process improvement.
  • Strong PC skills including proficiency in use of Excel, Access, PowerPoint and Project.
  • In-depth understanding of context of assignments and tasks, and the ability to be flexible and adaptable to changing roles and priorities.
  • Experience: A minimum of 10 years of relevant leadership experience in the health care delivery industry, including operations, strategic planning, financial analysis and project management experience. Financial management and budgeting experience also required, as is experience in developing and implementing performance improvement initiatives.



40 Hours Weekly

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.