Patient Access Representative

Location: Beverly, MA
Job ID: 175302-1A
Date Posted: Aug 16, 2022
Category: Support

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Job Description

Welcome To

Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.


Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.


About the Job

Position Summary: 


              Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs functions which include greeting the patients, assisting family members of patients, paging security, registering and scheduling patients, performing data entry of charges (in certain areas), verifying insurances for eligibility and benefits, and obtaining authorizations or pre-certifications, when needed. Includes the collection and/or notification of any out-of-pocket payments the patient may owe for insurance co-payments or deposits for the services rendered, if applicable. Provides exceptional customer service to all.  Is friendly, caring, courteous, and professional.  Is a liaison to the patient, family member, and to the services/departments at the hospital or clinic. Prepares and organizes clinic schedules in certain areas. Responsibilities include revenue cycle and administrative tasks, as assigned. Observes all health and safety requirements. Performs all other duties as assigned.


Essential Role & Responsibilities including but not limited to:

             This position is a key contributor to overall customer satisfaction and patient workflow with specific responsibilities in the following two main areas: 


Revenue Cycle Management

  • Greeting; registration; insurance verification; facility copay collection; printing/obtaining requisitions for patients that present without an order; and general customer service 
    Administrative Support:
  • Coordinate/facilitates daily administrative departmental activity
  • Assures copay collection 
  • Addresses patient and provider inquiries - Phone/Fax/Email 
  • Registers and enters patient orders for Radiology and Laboratory Services
  • Assists with departmental administrative support – supply ordering, copying, etc.
  • Co-ordinates with Senior Leadership and Human Resources when events are taking place in the hospital.  With emphasis on handling all interactions with regulatory bodies with professionalism.

Scheduled Hours

40 hours per week, days.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.



  • High School diploma or equivalent required. Advanced education is preferred.
    Skills, Knowledge & Abilities:
  • 1-2 years’ experience in a healthcare setting, preferably in registration.
  • Typing speed 50WPM, CRT experience, medical terminology.
  • Third party payor knowledge and insurance background required.
  • Excellent Customer Service Skills.
    Formal training which will be indicated by an Associate’s Degree in Business, high school diploma or equivalent years of experience in a professional setting; previous experience in a medical office; performing medical scheduling, and with medical software; working experience with medical terminology; appropriate English usage; excellent phone skills and working with customers in person; even temperament; ability to handle stressful situations. Physical guidelines include ability to: walk and sit for extended periods of time; carry up to 10 pounds; push, kneel, crouch, reach, use computer; speak clearly, hear normal range of sounds; identify colors; see within normal corrected limits; drive (or get transportation). Working conditions include: standard office equipment.