Health Care Navigator

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Location: Gloucester, MA
Job ID: 175409-1A
Date Posted: Jun 30, 2022
Category: Support

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Job Description

Welcome To

Welcome to Lahey Health Primary Care. With over 55 primary care practices in more than 30 nearby communities , our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across eastern Massachusetts.

About the Job

Position Summary:


Under the supervision of Local /  Regional Medical Director, the Health Care Navigator, is an integral part of our Primary Care team and works collaboratively with a Primary Care provider. The Health Care Navigator supports the care of our patients in new and innovative ways to increase patient engagement and assist patients in achieving their health care goals. Based on the current practice workflows and strategies, will develop practice improvement initiatives upon completion of one year assignment.


Essential Duties & Responsibilities including but not limited to:

  • Collaborates with practice team on practice improvement pilot
  • Updates quality data in the Electronic Medical Record and provides follow up assistance on overdue tests and consults for patients. Communicates normal results to patients when appropriate.
  • Proactive outreach to patients (texting/portal/telephone) in between visits and assistance in closing care gaps.
  • Provides End of Visit patient educational information to the patients.
  • Participates in the administration of standardized clinical questionnaires
  • Conducts pre-visit chart prep; rooms Patients and attends virtual visits; performs automated Vital signs on patients.
  • Participates in Daily Huddles with care team and attends monthly Quality and Safety meetings.
  • Works to increase patient engagement and assist patients in achieving their health care goals.
  • Participation in 2 week intensive training program that includes education on: Practice workflows, basic vital signs, electronic medical records, telemedicine, population health, social determinations of health, chronic disease management, health care compliance, practice transformation techniques, secure texting guidelines, motivational interviewing, basic health coaching techniques and more.


Minimum Qualifications:

Education: High School Degree or GED. College level study a plus.

Experience: No prior experience necessary. Prior customer service experience or patient care experience a plus.

Skills, Knowledge and Abilities: Strong communication and interpersonal skills required. Ability to work in both a team environment and independently. Ability to think creatively and recommend solutions to problems.



About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.