Location: Beverly, MA
Job ID: 174965-1A
Date Posted: Mar 29, 2022
Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.
Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.
About the Job
The Service Excellence Specialist is responsible to investigate, facilitate resolution of, document and report patient, family and visitor complaints and compliments. This position assists the director to develop and implement initiatives and programs related to customer service and patient relations. He/She provides oversight of the Patient Complaint Database and the monthly reports of patient complaints and compliments. This position requires demonstrated organizational skills with attention to detail, thoroughness, practical decision-making ability, analytical and critical thinking, excellent communication skills and a commitment to team work. The Mission, Vision and Core Values of the NHS are incorporated into all areas of practice.
40 hours per week, days
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.