Release of Information Assoc, Medical Records, 40hr - Days

Location: Winchester, MA
Job ID: 174854-1A
Date Posted: Mar 18, 2022
Category: Specialist

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Job Description

Welcome To

Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.


About the Job


Contributes to the Hospital’s mission by providing support to the Health Information Management Department and by providing release of information and Birth Registry services.  This position will have an impact on patients and other health information management customers by providing accurate and complete records in a timely manner and making every encounter with our patients, patients’ family, co-workers, physicians and other customers the best that it can be.



Education Required:  High School Diploma required


Experience Required:  

  • Knowledge of medical terminology. 
  • Knowledge of release of information according to federal and state guidelines, regulations and statutes concerning confidentiality and release of information.
  • Excellent communication and customer service skills.
    Experience Preferred:
  • At least two years medical records experience. 
  • Familiarity with use of microfilm/fiche machine
    Birth Registry
  • At least two years medical record experience
  • Knowledge of state guidelines related to Birth Certificates
  • Notary Public
    Other Skills/Knowledge
  • For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
    As part of the Health Information Management team (HIM), the Release of Information position:
  • Analyzes requests and authorizations for release of health information from attorneys, insurance companies, patients, etc.  Verifies patient information for accuracy and completeness. 
  • Accurately logs requests for information into the automated Release of Information module in Epic within 24 hours of receipt.  Enters description of request and narrative comments
  • Scans the requests for information appropriately into the patient’s medical record in Epic.
  • Organizes workload to comply with deadlines and priorities.
  • Abstracts accurate information from the medical record according to the type of request.  Gathers information as necessary in order to complete the request.  Obtains hospital certification of copies of the record if required.
  • Understands and follows state and Federal laws and department policy whenever releasing protected health information.  Uses appropriate reference materials when completing requests for confidential patient information.
  • Review subpoenas for validity prior to acceptance.  Obtains patient authorization as legally appropriate.  Respond to subpoenas by return date.
  • Seeks court order for all requests containing sensitive and/or privileged information
  • Works with law enforcement when requested to accept search warrants.  Notifies in house counsel immediately.
  • Notifies hospital’s General Counsel for all subpoenas that include requests for sensitive information, allowing enough time for counsel to claim privilege in court.
  • Assists in the coordination third party audits of medical records as necessary.
  • Creates Inspector Key for onsite auditors reviewing medical records in Epic
  • Able to confidently explain to customers HIPAA federal law and Massachusetts General Law 111 section 70 and their requirements and restrictions.
  • Able to confidently explain to customers probate court procedures in order to name an administrator of a person’s estate.
  • Assists patients and other third parties who are requesting access/view, requests for amendments, requests for an accounting of disclosure and requests to restrict protected health information.
  • Escalates requests to management and/or legal counsel when necessary and as appropriate
  • Responds to walk-in visitors for medical information as stated in the hospital policy.
  • Coordinates schedules and prepares medical records for outside contract copying service to maintain timeliness of response to correspondence requests.
  • Handles telephone requests for release of information according to department policy and procedure.  Acts as receptionist for the department.
  • Retrieves medical records  for contract copying services.
  • Provides duplication of microfiche/microfilmed medical records when necessary.
  • Processes all incoming and outgoing mail.  Retrieves incoming mail from the Mailroom at the hospital, sends to appropriate sections of department.  Opens, prioritizes and distributes all incoming mail for release of information.
  • Orders and maintains supplies for department on a weekly basis (McKay Site).
  • Retrieves, copies, and coordinates delivery of medical records for various audits, Permidion (Medicaid), RAC (Medicare).
  • Maintains release of information record pull area (McKay site) in a neat and organized manner.



Shift: Days

Hours: 40 hours; Full-Time

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.