Administrative Nursing Supervisor 36 hours rotating days/evening/nights

Location: Burlington, MA
Job ID: 173611-1A
Date Posted: May 2, 2022
Category: Nursing

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Under general direction of the Nurse Manager, patient Flow and Nursing resources, in collaboration with Nurse Managers and within the Lahey Clinic Professional Practice Model, MA Nurse Practice Act and ANA Standards of Practice and Code of Ethics, manages and supervises patient flow and human resource allocation for medical-surgical units, all critical care areas, ED and for outpatients requiring admission during the evening and night shifts.. Responds to calls from LC physicians for assistance in expediting the transition of a patient whose level of care has changed. Responds to calls from referring physicians and facilities requesting access to tertiary care for patients. Collaborates with Admitting Department, critical care intensivists and ED physicians to insure that patients receive the appropriate level of care. Collaborates with Environmental Services to facilitate patient room turn around and to maintain the defined standard of environment of care.  


Essential Duties & Responsibilities including but not limited to: 

  1. Responsible for overseeing and coordinating Clinic-Hospital activities during evening or night hours.  In doing so, conducts regular rounds in order to monitor hospital activities an ensure activities are carried out in accordance with established standards, policies and procedures; identifies operational problems and initiates corrective action; monitors department schedules and staffing levels. 
  1. Identifies specific patient care and personnel needs by receiving reports from the charge nurses at the beginning of each shift and receiving written reports from the Critical Care Units at the end of each shift. 
  1. Investigates patient and visitor complaints, gathering information from all persons involved, contacts department managers, as appropriated, and prepares summary reports.
  1. Administers and interprets Clinic policies and procedures and serves as troubleshooter throughout the Clinic in resolving problems. 
  1. Serves in the Command Post during an evening or night disaster drill.  Coordinates and directs activities during Clinic emergencies and/or disaster drill, occurring during evening or night hours, using established disaster plans. 
  1. Serves as an auditor and resource person during all Code Green, (Disaster Code) situations. 
  1. Creates a unity of purpose by linking departmental goals to the organization's mission and goals. 
  1. Proactively develops plans to meet future departmental/clinic needs using the Continuous Quality Improvement (CQI) process to assess, plan, implement and evaluate. Is aware of performance improvement measurement data of the nursing department. 
  2. Appreciates the importance of National Database of Nursing Quality Indicators (NDNQI), Core Measures and staff and patient satisfaction data.
  1. Budgets for and uses resources effectively to provide high quality, cost effective services. 
  1. Works collaboratively to solve problems, to improve processes, and to integrate services within the department and with other departments. 
  1. Develops mechanisms to comply with external regulatory standards. 
  1. Ensures appropriate utilization of staff. 
  1. Ensures that important processes and activities are identified, measured, assessed and improved systematically. 
  1. Demonstrates initiatives to diagnose problems, attain needed researches, and provide solutions. 
  1. Provides orientation, in-service training, competence assessment and continuing education for all staff. 
  1. Defines performance expectations and provide consistent feedback on an ongoing basis. 
  1. Develops staff by assisting them to identify goals and opportunities for learning. Encourages participation in professional organizations and attainment of certification.  
  2. Fosters a systematic awareness of the diversity that exits within the organization, including culture, ethnicity, gender and age and promotes an environment that is sensitive to the needs of diverse populations.
  1. Provides forums for individual and team recognition. 
  1. Provides a safe environment for risk taking by championing new ideas and encouraging creativity among staff. 
  1. Ensures that position description/performance evaluation forms for all staff are completed annually. 
  1. Coaches and supports staff by removing barriers and addressing issues. 
  1. Demonstrates knowledge in the implementation of human resources management processes; policies, procedures, rewards, staffing and development. 
  1. Ensures licensing certification for all staff is current. 
  1. Manages and communicates information through various processes. 
  1. Develops effective communication methods to keep staff and others informed about the activities of the organization and department. 
  1. Treats the staff with respect and dignity. 
  1. Maintains and displays knowledge of current professions/clinical issues and practices through participation in a professional organization and certification in field of nursing. Uses evidence based resources to implement necessary changes in the delivery of nursing care and/or nursing practice. Participates in activities that benefit the community. 
  2. Participates in nursing research activities.


  1. Actively pursues to become multi-skilled to serve a more diverse role in the organization. 
  1. Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals  into daily activities. 
  1. Complies with all Lahey Clinic Policies. 
  1. Complies with behavioral expectations of the department and Lahey Clinic. 
  1. Maintains courteous and effective interactions with colleagues and patients. 
  1. Demonstrates an understanding of the job description, performance expectations, and competency assessment. 
  1. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 
  1. Participates in departmental and/or interdepartmental quality improvement activities. 
  1. Participates in and successfully completes Mandatory Education and Peoplestrategies training. 
  1. Performs all other duties as needed or directed to meet the needs of the department.


Minimum Qualifications: 

Education:  Bachelor’s degree. Knowledge of nursing theory and practice acquired through completion of an accredited program in professional nursing in order to be eligible for licensure as a Registered Nurse. 

Licensure, Certification, Registration:  Requires current license to practice professional nursing from the Massachusetts Board of Registration and Basic Life Support (BLS) certification. 

Skills, Knowledge & Abilities:   Requires knowlodedge Nursing’s and Lahey Clinic’s policies and procedures, Clinic’s philosophy, goals and objectives in order to coordinate diverse organizational activities during evening and night hours. 

Experience:  Five to seven years of medical/surgical nursing experience, preferably at a tertiary care facility.  Approximately two to three years Lahey experience necessary in order to learn Clinic policies and procedures, philosophy and objectives, in order to coordinate diverse organizational activities during evening and night hours.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.