Medical Assistant II -General Surgery - Burlington

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Location: Burlington, MA
Job ID: 173560-1A
Date Posted: Mar 18, 2022
Category: Clinical Technician

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Position Summary:


Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care.  S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 


Minimum Qualifications:


Education: Education: High School Diploma or equivalent required


Licensure, Certification, Registration:

Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained



Skills, Knowledge & Abilities:  

Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  Knowledge of medical terminology.  Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met and to optimize practice workflow.   Must possess advanced computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  Utilizes critical thinking and good judgement in performance of tasks.  Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow


Experience:      Minimum of three (3) years of experience as a Medical Assistant with a minimum of one (1) year as a Medical Assistant at Lahey

The MA II will perform all of the duties of a medical assistance as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives.  A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by  reviewing  provider schedule and anticipating patient, provider and appointment needs at the time of the patient  visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures.

The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.


The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.


Full- Time: Days

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.