Image Management Assistant - Per Diem / Day

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Location: Burlington, MA
Job ID: 173468-1A
Date Posted: Jan 31, 2022
Category: Support

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Responsible for transmission of critical and unexpected findings. Upload images into PACS. Enter orders into EPIC for all studies processed through Ambra. Prepare radiology images for review and interpretation by providers. Provide customer service for image requests. Respond and enter Remedy tickets for Radiology Informatics Help Desk.  


Essential Duties & Responsibilities including but not limited to:



  1. Receives and communicates urgent and critical findings from radiologists/residents and immediately alerts the requesting MD to view the results or consult with the radiologist.  
  2. Completes documentation on all unexpected and critical finding information using Primordial and the Appnet webmail application. 
  3. Uploads CDs received from all outside providers into the electronic Ambra system.
  4. Creates orders in EPIC for all outside studies being uploaded from Ambra into PACS.
  1. Responds to requests for radiology records via telephone, facsimile, and through written correspondence from physicians and patients as well as outside parties such as insurers, attorneys, etc. and distributes records in a timely manner.
  1. Utilizes other hospital systems to obtain information necessary to completing a request for information. (Systems include: EPIC, Philips PACS/Primordial, and the APPNET webmail notification system.
  1. Transfers electronic images to CD utilizing a CD burner to complete requests for information.                                         
  1. Digitize hard copies of radiology films received from outside providers or from Lahey archives into electronic file system according to standard procedure and protocols
  2. Responds to Imaging Help Desk calls and entering Remedy ticket for Radiology Informatics team.
  3. Understands and follows the process for the “Radiology Review of outside Images.”
  4. Notifies supervisor of shortages of supplies, unusual problems or situations within the department.
  5. Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.

13.  Complies with all Lahey Clinic Policies. 

14.  Complies with behavioral expectations of the department and Lahey Clinic

15.  Maintains courteous and effective interactions with colleagues and patients.

16.  Demonstrates an understanding of the job description, performance expectations, and competency assessment.

17.  Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to

       customer service. 

18.  Participates in departmental and/or interdepartmental quality improvement activities.

19.  Participates in and successfully completes Mandatory Education.

20.  Performs all other duties as needed or directed to meet the needs of the department.






Minimum Qualifications:


Education:  High school diploma or equivalent


Licensure, Certification, Registration:  None required


Skills, Knowledge & Abilities: Excellent customer service skills. Typing and basic computer skills needed.


Experience:     None required


Per Diem / Day

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.