Clin Nurse Mgr, Urgent Care

This job posting is no longer active.

Location: Danvers, MA
Job ID: 172936-1A
Date Posted: Jan 31, 2022
Category: Nursing

Save Job Job Saved

Job Description

Welcome To

Welcome to Lahey Health Urgent Care, part of Beth Israel Lahey Health.   Lahey Health’s Urgent Care centers provide convenient and affordable quality care close to home. Our staff, specially-trained in emergency, family, or urgent care medicine, includes board-certified physicians, nurse practitioners, registered nurses, radiology technologists and certified medical assistants. We know urgent medical situations often happen unexpectedly, so Lahey Health Urgent Care centers are  here when you need us, open daily on a walk-in basis or also by appointment within 24 hours.  We diagnose and treat non-life threatening illnesses, infections and injuries. Our centers include also include on-site lab and X-ray services. 

About the Job

Position Summary: Under the general direction of the Chief Nursing Officer (CNO) Associate Chief Nursing Officer (ACNO) and Nursing Directors, the Nurse Manager is responsible for day to day operations, practice development, communicating policies, and evaluates staff job performance.. The Nurse Manager works in collaboration with key stakeholder’s and department leadership to coordinate the delivery of patient care. The Nurse Manager assumes the responsibility for the plan of care, has the authority to make decisions, and is held accountable for decisions specific to assessment, planning, implementation and evaluation of the plan.

The Nurse Manager practices within the Lahey Hospital and Medical Center (LHMC) Professional Practice Model, MA Nurse Practice Act and ANA Standards of Practice and Code of Ethics. The Nurse Manager coordinates and supervises all nursing staff in assigned clinical patient care units/departments to provide quality patient care.

The Nurse Manager maintains a current level of knowledge with management leadership skills as defined by nursing specialty organizations, complies with all regulations and standards of regulatory and accrediting bodies, and is currently licensed in the state of Massachusetts as a registered nurse.

Areas of responsibility include:

  • Self-improvement
  • Professional growth
  • Fiscal Responsibility
  • Human resource management
  • Quality improvement
  • System coordination
  • Clinical practice


Essential Duties & Responsibilities including but not limited to:



A. Develops, implements, and assures compliance with Nursing Practice Guidelines.


B. Encourages staff participation on Shared Governance Councils, nursing committees, and organization committees.


C. Maintains and displays knowledge of current professional/clinical issues and uses evidence based resources to implement necessary changes in the delivery of nursing care.


D. Collaborates with leadership team to provide opportunities for staff development. i.e.:

  • Participation in nursing research.
  • Certification in nursing field
  • Participation in professional organizations.




A. Links departmental strategic goals to organizations mission and goals.
B. Analyzes pertinent data to drive day to day performance

C. Works collaboratively to solve problems improve processes and integrate services within the department and with other departments.

D. Supports new ideas and changes within the department by actively participating and contributing.

E. Demonstrates flexibility in meeting demands of the department.

F. Organizes and prioritizes work to meet deadlines.

G. Develops effective communication methods to keep staff and others informed about activities of the organization and department.



A. Proactively develops plans to meet future departmental/organizational needs.

B. Reviews outcome measures and works collaboratively with staff and leadership team to improve patient outcomes. Ie: National Database of Nursing Quality Indicators (NDNQI) and Core Measures

C. Collaborates with multi-disciplinary teams to:

  • Comply with regulatory standards
  • Improve patient satisfaction
  • Improve patient outcomes
  • Identify, assess, measure and systematically improve important processes and activities.


A. Works collaboratively with the Human Resources Department and Senior Leadership to recruit, hire and retain qualified personnel.

B. Oversees and conducts performance appraisals. Collaborates with Senior Leadership and Human Resources to recommend compensation adjustments.

C. Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff.

D. Fosters staff development by assisting them to identify goals and appropriate opportunities for learning.

E. Encourages creativity and celebrates staff accomplishments.

F. Promotes an environment that is sensitive to the diverse needs of the patients and employees.

G. Coaches and supports staff by removing barriers and addressing issues.

H. Assures licensing certification for all staff is current.

I. Conducts monthly staff meetings.

J. Communicates staffing concerns to ACNO/Director.

K .Delegates work appropriately and provide direction and guidance to nursing and support staff.




A. Participates in development of annual departmental budgets.

B. Develops and implements cost effective staffing patterns.

C. Uses resources effectively to provide high quality cost effective services.

D. Monitors budget and prepares variance reports.

E. Manages expenses on an on-going basis and identifies areas of potential cost savings.





A. Pursues self-awareness, actively seeks feedback, accepts constructive criticism, and modifies behavior accordingly.

B. Engages in professional development activities such as education, participating in professional associations, or other appropriate activities.

C. Maintains necessary continuing education requirements for license, certifications and enhancements.

D. Maintains own educational record.

E. Supports Lahey Health's commitment to community based activities both within the Lahey community and beyond.



A. Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities.

B. Complies with all LHMC Policies.

C. Complies with behavioral expectations of the department and LHMC.

D. Maintains courteous and effective interactions with colleagues and patients.

E. Demonstrates an understanding of the job description, performance expectations, and competency assessment.

F. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

G. Participates in departmental and/or interdepartmental quality improvement activities.

H. Participates in and successfully completes Mandatory Education.

I. Performs all other duties as needed or directed to meet the needs of the department.



Minimum Qualifications:

Education: Graduate of a state approved or accredited School of Nursing. Bachelors of Science in Nursing required with a Master’s degree in Nursing or related field in order to have full understanding of Nursing Services functions preferred.


Licensure, Certification, Registration:

Current licensure to practice professional nursing in the Commonwealth of Massachusetts.

Life Support Certification: BLS


Skills, Knowledge & Abilities:

Clinical Skills/Technical Knowledge

  1. Demonstrates the necessary clinical competence in area of nursing practice.
    1. Basic computer skills.
    2. Excellent interpersonal and organizational skills.


Experience: A minimum of five years of accumulated in-patient nursing experience and two years leadership experience.