Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.
About the Job
As part of the multidisciplinary Oncology team, contributes to the Hospital’s mission by providing expertise in clinical genetics, its best practices and ethical issues and by counseling and communicating with patients/clients regarding genetic testing procedures and results. This clinical staff position will have an impact on improving quality and patient satisfaction by providing accurate and empathetic genetic counseling services. This position will also have an impact on the hospital’s fiscal stability by growing its genetic services throughout the community.
Required: Masters degree in genetic counseling
Required: Three (3) years experience in genetic counseling.
- Oncology genetics counseling experience.
- Experience in developing genetic counseling policies and procedures
- Strong computer skills. Proficient in Microsoft Office applications.
- Ability to present to groups and individuals and market the program
- For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team
LICENSES, REGISTRATIONS, CERTIFICATIONS:
- Certified Genetic Counselor
- Massachusetts State Registered Nurses license
POPULATION SPECIFIC REQUIREMENTS: Adolescent, Adult & Geriatric
OTHER JOB REQUIREMENTS:
Professional Commitment Requirements: Keep abreast of developments in the field
and/or licensure through continuing education, participation in professional organizations
or a combination of both.
Schedule requirements: Based on department needs
Travel requirements: Expected to travel throughout the community to market the program to physicians and others
- Reports to the Oncology Service Line Director
- Not responsible for supervising others. May direct the work of others.
Consistent with the PROMISE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list.
As part of the Oncology team, this position functions in the dual capacity of:
- Ensures the department’s genetic counseling services operate consistent with best practices and in compliance with the fields’ professional standards and regulatory requirements.
- Develops and annually reviews/revises genetic counseling services related policies and
procedures to ensure the safe, ethically appropriate and efficient operations of the program.
- Educates staff on department policies and procedures. Monitors and addresses
non-compliance through the proper chain of command.
- Stays current with all regulatory issues pertinent to the program’s clinical issues and
operations, which may include, but are not limited to, The Joint Commission, Department
of Public Health, Department of Labor, and OSHA oversight.
- Ensures policy and procedure manuals meet requirements.
- Acts as the program expert should regulatory or other audits be conducted.
- Oversees and directs the day-to-day operations to ensure we are providing the most effective, efficient, safe, timely and patient-centered services possible.
- Recommends ways to measure customer satisfaction. Collaborates with Oncology leadership to create and utilize measures and procedures to constantly improve customer satisfaction of the genetic counseling program.
- Markets the genetic counseling program and Winchester Hospital Oncology Services.
- Identifies and recommends opportunities to grow and strengthen the program.
- Markets program within the Winchester Hospital organization to ensure staff and physicians are aware of this service available for patients and how to direct patients to the service. Collaborates with Physician Relations Representatives and other Winchester Hospital leaders and departments to market the program.
- Meets with practices and physicians to educate them on our genetic counseling services. Builds effective relationships to optimize use of the department’s services.
- Networks with other resources related to oncology care to build a collaborative and informed relationship. Attends health fairs, community outreach days, etc. to keep Winchester Hospital’s cancer program and the genetic counseling program visible in the community.
- Increases confidence in and knowledge of Winchester Hospital Oncology and Genetic counseling services throughout the community to increase patient referrals and builds and maintains collaborative relationships throughout the oncology and healthcare community as it relates to genetic counseling.
- Develops, organizes and conducts public and/or professional development programs on genetic counseling to our community, our community physicians and/or Winchester Hospital staff.
- Documents marketing efforts.
- Provides input to Business Development to understand the market for the service line and
our long and short-term opportunities.
- Participates in committees and teams as needed.
- With approval, may participate in or lead clinical research initiatives.
- Uses performance improvement methodologies to constantly improve processes.
- Collaborates with providers to identify clients that may benefit from genetic counseling services.
- Establishes a therapeutic, professional relationship with the patient, the patient's family, and significant others by involving them in each step of the process.
- Educates patients and family members on the nature of genetic evaluations and testing. Discusses available options, explaining the risks, benefits and limitations of genetic testing and its clinical assessments.
- Obtains and reviews pertinent data as part of the genetic testing procedure. Orders tests.
- Assesses results of family history, medical information, test results and other pertinent factors to assess risk of occurrences or recurrence of a genetic condition.
- Empathetically explains medical information, genetic counseling results and their potential implications to clients and family members.
- Provides listening-based counseling to client-centered decision making in an unbiased, non-coercive manner that respects and appreciates each clients’ uniqueness.
- Identifies the client’s psychological needs, sources of stressors, and emotional/psychological support structure to assess the appropriateness of interventions and/or referrals.
- Networks clients/patients to appropriate resources such as support groups and ancillary services. Advocates for clients in accessing services. Communicates client’s needs to the patient care team as appropriate and within confidentiality preferences and requirements.
- Utilizes evidence-based research and best practice knowledge of genetic counseling to assist the Oncology and multidisciplinary teams in improving clinical outcomes.
- Completes required paperwork as part of the billing and/or referral/preauthorization documentation as required by healthcare payors, to streamline and expedite the reimbursement process for the Hospital and for our clients/patients.
- Documents accurately, legibly and timely according to established guidelines.
- Maintains the highest level of ethical standards as genetic counseling has significant confidentially and potentially moral dilemmas for our patients/clients.
- Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Participates in multi-disciplinary care plan teams.
- Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety.
Appropriately follows the chain of command and adheres to hospital policies and procedures
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.