Supv Medical Assistant

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Location: Manchester, MA
Job ID: 172258-1A
Date Posted: Dec 13, 2021
Category: Clinical Technician

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Job Description

Welcome To

Welcome to Lahey Health Primary Care. With over 55 primary care practices in more than 30 nearby communities , our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across eastern Massachusetts.

About the Job

Position Summary:

Essential Duties & Responsibilities including but are not limited to:

1. Oversees day-to-day Station activity and patient flow

2.Supervises 21 – 25 Medical Assistants, including Team Leaders through individual supervision and team meetings.

3.Interviews candidates and recommends for hire. Interviews and recommends selection of new employees, provides performance appraisals and coaching, recommends salary increases, promotions/demotions/ dismissals of employees with unsatisfactory work or behavior, recommend disciplinary action as necessary.

4. Performs Clinic Assistant functions as needed.

5. Is responsible for staff scheduling and coordinates processing of time cards.

6. Using bump up criteria refers problematic issues to the GIM Performance improvement Coordinator or Director of Clinical Services.

7. Develops teaching tools and performance standards for clinical staff.

8. Orients staff members and others to the department as requested.

9. Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions. Notifies manager of concerns.

10. The colleague demonstrates an understanding of the Guiding Principles by incorporating them into their daily activities. The Guiding Principles are: Respect, Caring, Teamwork, Excellence, and Commitment to Personal Best.


11. Complies with all Lahey Health’s Policies.

12. Complies with behavioral expectations of the department and Lahey Health’s.

13. Maintains courteous and effective interactions with colleagues and patients.

14. Demonstrates an understanding of job description, performance expectations, and competency assessment.

15. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer service standards.

16. Participates in departmental and/or interdepartmental quality improvement activities.

17. Participates in and successfully completes Mandatory Education.

18. Performs all other duties as needed or directed.


Minimum Qualifications:


Education: Highs School Diploma, Associate’s degree preferred


Licensure, Certification, Registration


Skills, Knowledge & Abilities: Excellent customer service skills, Proven ability to manage staff and ability to multitsk effectvely. Proficiency in word and excel.


Experience: At least three years’ experience as a Medical Assistant with demonstrated good performance in a fast-paced setting.



About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.