Food Service Utility Associate - Full Time

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Location: Winchester, MA
Job ID: 171628-1A
Date Posted: Sep 13, 2022
Category: Service and Trades

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Job Description

Welcome To

Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.


About the Job

JOB SUMMARY:           Contributes to the Hospital’s mission by supporting the efforts of the food service / dietary teams’ efforts in the dual role of department materials handler and food service associate II.  This position will have an impact on the food service operations by maintaining the food and other supplies required to operate this large institutional kitchen.  This position will also impact patient, employee and visitor satisfaction by providing superior customer service in a clean safe environment and by providing guidance to the Food Service Associate (FSA) I’s in the absence of the supervisor.   





·        At least 6 months of work experience. 

·        High School Diploma or GED.  2 years of food service, materials management or cashiering experience may be considered in lieu of the High School Diploma or GED.


·        Prior Food Service experience with food preparation and assembly

·        Customer service experience.

·        Shipping/Receiving experience


Other Skills/Knowledge


·        For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the Hospital team.

·        Basic math skills

·        Capability of managing multiple job functions.


·        Knowledge of Food safety (HACCP) standards. 









Professional Commitment Requirements:  N/A

On-call:  N/A

Schedule requirements:  Weekend and Holiday rotation is required.  Schedule may vary based on department needs

Travel requirements:  May be assigned to any of the food service locations



·        Reports to the Food Service Supervisor

·        Not responsible for supervising the work of others.



As part of the Guest Services/Food Services team, with limited supervision, this serves the dual roles of:


Food Services Materials Associates:

·              Receives, stores, and dates all purchases upon delivery.

o   Stores food and other supplies in accordance with ServSafe and other sanitation standards

o   Verifies received goods agree with purchase order and advises supervisor of variances.

o   Advises supervisor of damaged goods and other delivery issues.

·              Notifies supervisor of par level issues and concerns.

·              Removes all trash from main kitchen and cafeteria. 

·              Operates and empties cardboard baler

·              Completes intense cleaning of kitchen facility and equipment.


Food Service Associate II:

·              Prepares and assembles for customers at assigned food station. 

·              Assembles attractive daily menu items, accommodating diet restrictions, allergies, and ethnic preferences as noted by the dietary order.

o   Assembles menu items from recipes and standards

o   Accommodates customer requests within nutrition guidelines.

o   Anticipates the needs of the customers and operations

·              Tracks and tallies inventory.  Advises supervisor of inventory counts and as requested orders food and supplies for area. Receives and dates shipments for storage.

·              Maintains retail food and beverage stations according to department standards.

·              Maintains a clean work area and fulfills daily cleaning assignments to ensure compliance with high sanitation standards. Handles removal of all trash for Cafe, kitchen or other areas. 

·              Cleans and sanitizes dishware, pots and pans.

·              Completes and documents daily HACCP checks, ensuring food preparation and storage comply with food safety standards. Maintains temperature control logs.

·              Prepare food from basic recipes and provides assistance as requested by the cooks and bakers.

·              Assemble of Meals on Wheels

·              Completes extensive cleaning and disinfecting assignments based on routine schedules to ensure compliance with all state, health and industry standard. Documents process.

·              In the absence of the supervisor, provides guidance and direction to the FSA I’s  

o   Oversees shift operations, assigning functions to FSA Is to optimize efficiency and safety.

o   At the direction of the supervisor, works to implement procedural changes and performance improvement initiatives by educating the FSA I’s.


o   Demonstrates operational expertise in the assigned area and fosters a commitment to superior customer service and safety

o   Troubleshoots food service line and basic food preparation issues and customer service calls and requests.  Follows the proper chain of command to resolve concerns, addressing the short term issue and letting the supervisor know if further action is required.

o   Provides performance feedback on staff directly to the staff member thus fostering a culture of continuous learning and improvement and to the manager/supervisor as appropriate.  Addresses safety concerns promptly. May be asked to give input into performance evaluation process.

o   Precepts and mentors FSAs and other Cashiers so to expand their knowledge and competence in hospital operations and processes.



40 hours.  11AM-7:30PM .Rotating weekends and holidays.  

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.