Coord Patient Services

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Location: Beverly, MA
Job ID: 171354-1A
Date Posted: Sep 8, 2022
Category: Support

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Job Description

Welcome To

Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an ā€œAā€ grade from The Leapfrog Group ā€“ the nationā€™s leading nonprofit watchdog on hospital quality and safety.


Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.


About the Job

Position Summary:

Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs the functions of receiving all incoming calls and scheduling in a timely and accurate manner.  Assures appointment documentation is obtained.  Maintains proper sequencing in clinical order and patient routing between campuses and departments.  Provides proper patient preparation for each patient at the time a procedure is scheduled.  Informs physician office and/or patient that a requisition is required for test to be performed.  Asks physician office to fax requisition into service area, and once requisition is received, scan to Iatrics.

Assists patients who may call to verify the time/date and other information about their procedure.  Notifies physician office's and ancillary service areas of updated appointment information such as patient rescheduling, patient no-show and similar information.  Informs physician office and/or patient of having to sign an Advanced Beneficiary Notice or Non-Covered Service Waiver form when test does not meet insurance company guidelines.  Notifies physician office when prior authorization is required and documents the authorization information in scheduling.

Pre-registers patients for scheduled appointments, verifies insurance eligibility for all insurances a patient may have by either contacting the health insurance company by telephone or utilizing a website in order to verify eligibility and benefits. Verifies patient demographic information by telephoning the patient.  Documents co-payments when applicable.  Performs telephone registrations for ancillary areas.  Observes all health and safety requirements.  Performs all other duties as assigned.

Scheduled Hours

30 hours per week, day shift.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.



1.  High School Diploma or equivalent required.  Advance education preferred.

2.  1-2 years experience in a healthcare setting, preferably in scheduling or registration.

3.  Typing speed 65 WPM, CRT experience, medical terminology.

4. Excellent written, verbal and telephone communication skills required.