Triage Mental Health Counselor

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Location: Haverhill, MA
Job ID: 171142-1A
Date Posted: Oct 18, 2021
Category: Clinical Support

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services.   Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

Under the direction of the Master’s Level Triage Clinician, you will triage calls and prioritize clinicians and other resources.  You will also:

  • Provide procedural direction and support to crisis clinicians by phone and/or face, as needed
  • Answer phones and provide initial phone assessment
  • Maintain awareness and monitor activity of active and pending cases
  • Provide assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing
  • Serve as the primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care
  • Act as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts
  • Collect and record data and statistics for various reporting needs of the program, including triage log on computer
  • Provide feedback to Program Director regarding issues affecting shift performance

In addition to a Bachelor’s Degree in Psychology or related field, ideal candidates will have a positive attitude, the ability to adapt to changes in the workplace and to work cooperatively and effectively with others.

Full Time 40 hours - Days

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.