Program Director, Emergency Services

Location: Lowell, MA
Job ID: 170608-1A
Date Posted: Sep 10, 2021
Category: Clinical Professional

Save Job Job Saved

Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

Come join our crisis team! Our team provides services to our most vulnerable populations and is dedicated to removing all barriers to treatment. The Program Director is responsible for clinical, administrative and fiscal oversight of ESP functions. They will develop, manage and supervise a team of clinicians and paraprofessionals.  In this role, the Director ensures quality of care and contract compliance across all ESP service components. 


  • Provide clinical, administrative and fiscal oversight and quality of care across all ESP components of service including ESP, MCI and CCS.
  • Develop, manage and supervise a team of clinicians and paraprofessionals.  
  • In collaboration with the VP of Population Health and Emergency Services, develops, implements, monitors and reviews operating budget. Ensures that internal reports are produced and reviewed in a timely fashion.
  • Responsible for managing and developing quality improvement plans for the ESP quality indicators as defined by MBHP and MassHealth. 
  • Ensure contract compliance with all requirements set forth by MBHP including standard clinical assessment tools, electronic encounter forms, and other data collection mechanisms. Serve as the primary point of accountability to MBHP for the ESP contract and is responsible for all subcontracts and interface with the public payers.
  • Responsible for ensuring the provision of the core ESP services of crisis assessment, intervention and stabilization to individuals of all ages in all ESP service components and locations, including both mobile crisis intervention services and those provided on-site in the ESPs community based location.
  •  Responsible for staff recruitment, orientation, training and supervision.
  • Provide administrative and clinical supervision to key program-level supervisory staff. 
  • In collaboration with the VP of Population Health and Emergency Services, ensure adherence to quality assurance policies and procedures.
  • Build and maintain effective working relationships with internal, external providers, community stakeholders as well as other regulatory bodies.
  • Serve as a key liaison for the program and direct the resolution of inquiries, problems, complaints, or emergencies affecting availability or quality of services; respond to sensitive or complex inquiries, service complaints, or grievances filed.
  • Share system wide on-call duties as assigned.
  • Utilizes supervision effectively by sharing pertinent information with supervisor.
  • Facilitates and leads staff meetings to ensure effective communication within the program.


  • Master’s degree in Social Work, Counseling or a related field. 

  •  Licensed at the independent level. (LICSW/LMHC)

  • Minimum of 5 years of clinical experience (emergency service work preferred) and 4 years’ experience of management and supervisory experience.

  • Knowledge of commercial behavioral healthcare practices, evidenced based treatments, managed care principles, provider development and quality improvement concepts is essential. Familiarity with state and local agencies serving the community helpful.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.