Resident Care Coordinator

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Location: Beverly, MA
Job ID: 170400-1A
Date Posted: Oct 15, 2021
Category: Clinical Support

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Job Description

Welcome To

Welcome to Lahey Health Continuing Care, part of Beth Israel Lahey Health. Our team provides ongoing care to individuals through our assisted living and skilled nursing facilities. Our teams of nurses, aides, food service, and environmental service employees work to create an environment that supports the physical, mental, emotional, and spiritual needs of our residents and patients, along with their families.


About the Job

Position Summary:  Assists the Director of Nursing/Resident Care with a variety of activities to ensure an efficiently run department.  Responsible for administrative duties for the Resident Care Department including answering and directing telephone calls, taking messages, meeting and greeting visitors. Oversees residents’ personal appearance, cleanliness and tidiness, as well as tidiness of apartments through monitoring RCA daily performance.

Education/Experience:  Skill and knowledge is required in English grammar, writing and spelling.  Requires organizational skills and the ability to prioritize and handle multiple tasks.  File maintenance skills are essential.  Requires the ability to respond calmly and competently to emergency situations.  Requires the ability to communicate in English both orally and in writing.  High school graduate or GED is required.


Essential Job Functions:  The employee must be able to perform these essential functions with or without reasonable accommodation by The Herrick House without posing a direct threat to himself, herself or others.


Coordinator Responsibilities

  1. Answers Wellness Center telephone when nurse is not present

  2. Accurately updates RCA assignment worksheets.

  3. Establishes resident shower and bed linen change schedule.

  4. Files all correspondence for the nursing and resident care departments.

  5. Oversees RCA compliance with care standards

  6. Orients new RCAs during first 3 days of employment

  7. Fills in to do resident care when staff is short-handed

  8. Checks that weights have been done and recorded daily

  9. Tracks and maintains resident care ancillary supplies.

  10. Covers reception desk as required

  11. Delivers resident mail and daily newspapers

  12.  Accompanies pharmacy deliveries to residents’ apartments as requested

  13.  Develops and maintain  Resident Care Department schedule with DRC

  14. Tests E-Call system as required

  15. Orders incontinent briefs weekly

  16. Assists with moving residents’ in-house

  17. Assists the Director in data collection and correction for Performance Improvement activities.

  18. Oversees the disposition of all resident medical records.

  19. Assists nurse with preparing resident for emergency transport

  20. Updates Kronos (employee work time system) daily and as needed