Location: Gloucester, MA
Job ID: 169870-1A
Date Posted: Aug 23, 2021
Welcome to Addison Gilbert Hospital, part of Beth Israel Lahey Health. Addison Gilbert Hospital is a full service, 70-bed medical/surgical acute care facility in Gloucester, MA. Founded in 1889, the hospital provides state-of-the-art inpatient and outpatient care to residents of the Cape Ann community in specialties such as radiology, cancer care, primary and pediatric care, cardiology, inpatient geriatric services, and emergency medicine. Addison Gilbert Hospital continues to score among the top hospitals in the nation for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.
Addison Gilbert Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.
About the Job
Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs functions which include greeting the patients, assisting family members of patients, paging security, registering and scheduling patients, performing data entry of charges (in certain areas), verifying insurances for eligibility and benefits, and obtaining authorizations or pre-certifications, when needed. Includes the collection and/or notification of any out-of-pocket payments the patient may owe for insurance co-payments or deposits for the services rendered, if applicable. Provides exceptional customer service to all. Is friendly, caring, courteous, and professional. Is a liaison to the patient, family member, and to the services/departments at the hospital or clinic. Prepares and organizes clinic schedules in certain areas. Responsibilities include revenue cycle and administrative tasks, as assigned. Observes all health and safety requirements. Performs all other duties as assigned.
This position is a key contributor to overall customer satisfaction and patient workflow with specific responsibilities in the following two main areas:
Revenue Cycle Management
Co-ordinates with Senior Leadership and Human Resources when events are taking place in the hospital. With emphasis on handling all interactions with regulatory bodies with professionalism
24 hours per week, night shift.
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.