Location: Beverly, MA
Job ID: 169821-1A
Date Posted: Aug 6, 2021
Category: Specialist

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Job Description

Welcome To

Welcome to Lahey Health Continuing Care, part of Beth Israel Lahey Health. Our team provides ongoing care to individuals through our assisted living and skilled nursing facilities. Our teams of nurses, aides, food service, and environmental service employees work to create an environment that supports the physical, mental, emotional, and spiritual needs of our residents and patients, along with their families.


About the Job

Position Summary:  Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public.  Responsible for meeting and greeting all visitors to the residence and directing them to the appropriate person/area.  Directs all incoming phone calls to the appropriate party and performs other clerical duties such as filing, typing, mail sorting, etc.

Education/Experience:  Knowledge of basic telephone reception systems and techniques helpful.  Possesses the ability to handle all incoming phone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner is required.  The ability to respond calmly to emergency situations is essential.  A high school diploma or GED is preferred.


Front Desk Responsibilities

  1. Handles all incoming telephone calls in a professional and courteous manner

  2. Directs calls to the appropriate person/department

  3. Greets guests and visitors in a professional and courteous manner

  4. Directs guests and visitors to the appropriate person/department

  5. Coordinates front desk activities, communicating with Business Office Associate either verbally or through the communication log book

  6. Maintains the front desk in a neat and orderly manner

  7. Responds to emergency situations by contacting appropriate party (911), fire department, as directed

  8. Responds to resident requests in a kind and courteous manner

  9. Sorts mail as needed

  10. Changes date on postage meter daily

  11. Ensures Employment Applications are completed and submits a copy to appropriate Manager

  12. Sends” Thank You For Your Application” postcard to all applicants within 48 hours of application submission

  13. Directs all mail forwarding to appropriate address

  14. Completes orientation packets making sure all forms are in the correct order

  15. Checks levels and fills (if needed) paper in copier, fax machine and printer at the end of each evening shift

  16. Puts employee payroll labels on timecards, places in timecard rack, picks up time cards

  17. Performs similar and other related duties as required


Filing Responsibilities

  1. Files all check requests and vendor invoices 

  2. Conducts periodic review of vendor files ensuring invoices are being filed in correct folders as directed

  3. Files appropriate documentation in order in each of the residents’ financial folders

  4. Conducts periodic reviews of the residents’ financial files ensuring all documentation is being filed in the correct areas as directed


Cash Deposits/Receipts

  1. Monitors petty cash balance held at reception desk

  2. Monitors and logs movie ticket sales to employees

  3. Maintains and posts guest meal tickets

  4. In absence of Business Office Associate, takes direction from Director of Business Services in completing the process of cash deposits