Patient Access Specialist-Mon-Fri, 8:30-5PM-Urology

Location: Burlington, MA
Job ID: 169430-1A
Date Posted: Sep 9, 2021
Category: Specialist

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Under the supervision of a Manager, Patient Access Services, the position of Summer Help, Patient Access Services assists in carrying out duties in the department for which they are trained.  Duties may include: 

  1. Registration for new and returning patients
  2. Scheduling of patients for follow up appointments and testing
  3. Completing check in for patients arriving for appointments

 

Essential Duties & Responsibilities including but not limited to:

1. Assists and provides support in carrying out duties in the Patient Access department. 
2. Performs assigned administrative duties both independently and as a member of a team. 
3. Utilizes electronic medical record and offline systems to perform duties.

4. Assist with general duties as assigned, providing telephone coverage, front desk coverage, handling correspondence & filing, handling mail and other duties. Ensure customer satisfaction.
5. Represent Lahey Health in a positive and professional manner
6. Respect and comply with all personal safety equipment policies
7. Updates records, answers questions and performs other duties as assigned.
8. Greet and receive inquiries in a positive and courteous manner - both in person and on the phone.
9. Follow-up on assignments to successful completion.

 

Organizational Requirements:

Maintain strict adherence to the Lahey Health Confidentiality policy.

Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.

Comply with all Lahey Health Policies.

Comply with behavioral expectations of the department and Lahey Health.

Maintain courteous and effective interactions with colleagues and patients.

Demonstrate an understanding of the job description, performance expectations, and competency assessment.

Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

Participate in departmental and/or interdepartmental quality improvement activities. 

Participate in and successfully completes Mandatory Education.

Perform all other duties as needed or directed to meet the needs of the department.

 

Minimum Qualifications:

Education:

High School enrollment in good standing; must complete Patient Access Registration training and pass assessment

Licensure, Certification & Registration:

None

Experience:

Volunteer or previous work experience involving customer service and use of computers

Skills, Knowledge & Abilities:

Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently. Computer skills, customer service , coursework in healthcare is a plus

Shift

40 Hour / Day

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.