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Location: Beverly, MA
Job ID: 168745-1A
Date Posted: Dec 14, 2021
Category: Support

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Job Description

Welcome To

Welcome to Lahey Health Primary Care. With over 55 primary care practices in more than 30 nearby communities , our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across eastern Massachusetts.

About the Job

Position Summary: Under the supervision of the Practice/Site manager/Coordinator and following established procedures, performs a variety of duties including assisting patients as they arrive for their scheduled visits and escorting them into the practice from their cars, performing various clerical support duties such as mail, answering phones, making patient phone calls to confirm visits.


Essential Duties & Responsibilities including but not limited to:



  1. Alerts Patients upon their arrival of all necessary safety protocols to be followed during their visit to the practice. Escort: Properly and safely confirms patient identifiers to assure patient has a scheduled visit. Alerts the patient to any wait times. Ushers the patient in from their cars directly to the exam room. Answers any general questions about the patient’s visit or about the practice. Alerts the appropriate Medical Assistant that the patient has been roomed.


  • Messenger: Transports incoming and outgoing messages to a patient who may be awaiting their visit. Alerts front desk team should the patient need a follow up visit.


  • May assist with clerical duties such as making copies, filing, occasional entry of information into Epic. May assist in patient mailings and other clerical projects.


  • Incorporates our Guiding Principles, CREATE and PROMISE standards , Mission Statement and Goals into daily activities.


  • Complies with all employment Policies.


  • Maintains courteous and effective interactions with colleagues and patients.


  • Demonstrates an understanding of the job description, performance expectations, and competency assessment.


  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.


  • Participates in departmental and/or interdepartmental quality improvement activities.


  • Participates in and successfully completes Mandatory Education.


  • Performs all other duties as needed or directed to meet the needs of the department.


Minimum Qualifications:


Education: High school diploma or equivalent.


Licensure, Certification, Registration: None required


Skills, Knowledge & Abilities: Must be able to read, write and comprehend English and perform alpha-numeric sorting. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.


Experience: 6 months of experience in a customer service driven industry. Healthcare preferred.



About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.