Registration and Scheduling for Ophthalmology - Full time - Day shift

Location: Peabody, MA
Job ID: 168631-1A
Date Posted: Sep 29, 2021
Category: Specialist

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

  1. Registers new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data.
  1. Interacts with all patients when scheduling appointments to insure patient satisfaction.  Identifies Workers Compensation, Automobile accident and self pay insurance to insure accuracy of insurance information for timely billing.
  1. Notifies all patients by phone of any changes in appointments 100% of the time.  All transactions:  cancels, reschedules and bumped appointments.
  1. Demonstrates understanding of managed care guidelines and booking rules.
  1. Demonstrates understanding of Ref MD access rules and significance of inputting Ref MD information.
  1. Triages all appointments to appropriate resource, within 98% degree of accuracy and in appropriate time frame.  Schedules multiple appointments in the proper sequence within appropriate time frames.  Demonstrates an understanding of patients medical/surgical problems for timely access.  Escalates questions/issues in a timely manner by seeking assistance from identified resources in order to facilitate access and patient/provider satisfaction.  Demonstrates proactive problem solving skills to provide the best possible patient outcome.


Minimum Qualifications:                                                                                                                   

Education:  High School Diploma

Licensure, Certification, Registration: None    

Skills, Knowledge & Abilities:   Requires excellent communication skillsrequired to interface with patients and all levels of clinic personnel.  Knowledge of medical terminology and anatomy.  Knowledge of personal computers.In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience:  1 year of customer service experience; six months year personal computer experience.   Healthcare experience preferred.



About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.