Location: Woburn, MA
Job ID: 168410-1A
Date Posted: Jun 7, 2021
Category: Information Services
Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve. The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications.
About the Job
Under general direction of the IT PMO Director, provide direction to a group who is responsible for developing and implementing information technology initiatives that support the strategic objectives of Lahey Health. Utilize policies and procedures for project management methodology and defining, testing, and installing the information technology initiatives based upon the user-defined business requirements. Provide an effective liaison between the business departments, the project Steering Committee and the information Services department, as well as, external vendors providing IS related services.
Essential Duties & Responsibilities including but not limited to:
Direct and manage project development from beginning to end. Typically 'small' and 'medium' sized projects will be managed.
Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.
Develop full-scale project plans and associated communications documents.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Liaise with project stakeholders on an ongoing basis.
Estimate the resources and participants needed to achieve project goals.
Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
Where required, negotiate with other department managers for the acquisition of required resources from within Lahey Health.
Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Set and continually manage project expectations with team members and other stakeholders.
Delegate tasks and responsibilities to appropriate colleagues.
Identify and resolve issues and conflicts within the project team.
Identify and manage project dependencies, using critical path methodology.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Manage changes in project scope, identify deviations or areas of potential conflict, and devise contingency plans.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
Coach, mentor, motivate and supervise project team members and contractors, and guide them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the project.
Conduct project lesson learned session and create a recommendations report in order to identify successful and unsuccessful project elements.
Develop best practices and tools for project planning, execution and management.
Act as project management advisor for IT projects not being directly managed by IT PMO.
Assist in Project Management training as required.
Utilized software applications as needed to accomplish responsibilities, i.e. MS Office, Visio, Project, SharePoint, and others as adopted by the IT PMO.
MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
Good understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement)
Expert understanding of project life cycles.
Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate.
Ability to assess the impact of new project requirements on an existing team workload.
Technical writing skills producing clear and unambiguous deliverables.
Ability to articulate a variety of departmental and organizational goals, strategies and plans into integrated tasks with timelines and resource assignments.
Demonstrated organization, verbal, written and inter-personal skills.
Excellent leadership, management, analytical, problem solving and technical skills.
Strong knowledge of clinic and hospital clinical practices.
Familiarity with clinical systems such as AllScripts and EPIC.
Demonstrated skills in strategic and critical thinking, negotiation and relationship building.
Global vision and perspective in all areas of decision-making.
Exhibit the highest values of excellence, integrity and innovation.
Knowledge of project change management.
Decisive, and flexible
Problem solver, consensus builder, results oriented with ability to quickly take action to achieve goals.
Energetic, self-confident, and persuasive.
Solid technical grounding, project management and implementation experience.
Ability to work with a variety of vendors and implementing and supporting multiple products.
Proven leadership abilities and comprehensive knowledge of healthcare information systems.
Customer focused, and service oriented.
Proven management skills with a track record of mentoring and developing staff.
Ability to handle multiple projects with aggressive timelines.
Ability to multi-task and prioritize work.
Capable of using Micro-Soft Windows Word, Excel, PowerPoint, Outlook, Visio and Project.
Proven team-building skills with technical and non-technical staff.
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.