Front Desk Representative, Behavioral Health Emergency Services

Location: Lowell, MA
Job ID: 168421-1A
Date Posted: Aug 3, 2021
Category: Specialist

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Emergency Services Program (ESP) is a 24/7 mobile crisis team that provides comprehensive psychiatric assessments and crisis intervention and stabilization services to individuals of all ages. The ESP serves individuals in a variety of settings including homes, outpatient clinics and hospital emergency rooms. The Front Desk Representative position is a unique opportunity for a customer service focused individual who wants to make a difference in the behavioral health field by ensuring seamless access to services and acting as the first impression of the organization.

The Front Desk Representative's Responsibilities Are:

  • Greets, registers, updates demographic information, verifies insurance eligibility & collects copays from patients.
  • Answers telephones, screens and directs calls, and/or takes and relays messages.
  • Receives & distributes mail, faxes, packages and any other correspondence.
  • Responds to inquiries and communicates agency and program information to interested parties.
  • Monitors visitor access, waiting area and maintains security awareness.
  • Books appointments and facilitates scheduling changes and cancellations.
  • Monitors office supplies and prepares orders for approval.
  • Acts as Assistant to Coordinator for BCBS Telepsychiatry Program


  • High school diploma or general education degree (GED) required.
  • Healthcare experience required and Mental Health experience is preferred.
  • Experience with Excel, Word, and electronic health records required.


This is a part-time, 20 hours/week, benefits-eligible position. The anticipated schedule is Monday through Friday from 3:30pm to 7:30pm.


About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.