Clerical Associate

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Location: Burlington, MA
Job ID: 168096-1A
Date Posted: Oct 20, 2021
Category: Support

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Performing a variety of clerical support functions to alleviate and assist the practice's administrative workload. This clerical position will have an impact on department operations by completing clerical tasks in a timely and efficient manner. Consistent with the principles and inherent in a healthcare environment, employees must be flexible in meeting patients’ and the practice’s needs. While the list below describes the primary functions of this job, all employees need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list.

As part of the practice team, this position:


    • Performs a variety of clerical duties as outlined by clear guidance and policies and procedures, which may include functions such as:
        • Referencing data from a database or computer system and documenting and/or communicating as appropriate
        • Collecting specific information from patients and others
        • Sorting and distributing mail
        • Sorting and filing records and files
        • Scanning and faxing documents
        • Coping and collating materials
        • Pulling records and files
        • Inputting specific data in limited fields
        • Cleaning out and organizing storage areas and filing cabinets
        • Packing files and documenting contents for long term storage
        • Providing back up phone coverage, answering the phone in a polite and courteous manner, directing calls as appropriate and answering basic, repetitive questions


Preferred: High School Diploma or equivalent


Preferred: Clerical experience

Other Skills/Knowledge


    • If expected to interact with people and/or answer the phones, for safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.