Escort Messenger Full Time Days

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Location: Burlington, MA
Job ID: 167820-1A
Date Posted: Dec 2, 2021
Category: Clinical Support

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Position Summary:  Under the supervision of the department manager and/or supervisor and following established procedures, performs a variety of duties including assisting patients as they transfer between departments and picking-up and delivering mail, medical records, specimens and equipment.

Essential Duties & Responsibilities including but not limited to:

  1. Patient Escort: Properly and safely uses wheelchairs and stretchers to transport patients throughout the clinic.  Utilizes proper lifting techniques and all other safeguards as defined by Lahey Clinic.  Assures accuracy by matching patient ID bracelet with information provided on escort request paperwork.  Ensures that all relevant charts, records, and requisitions accompany the patient to all testing areas.  Picks up and delivers all patient-related items as requested by the dispatcher.  Inspects transport equipment prior to each transport to ensure that it is in proper working order, and reports any equipment that may be in need of repair.  Responds to pages within five (5) minutes.  Notifies dispatcher of any problems with or changes to an assigned call.
  2. Messenger: Transports incoming and outgoing mail between departments; delivers patient charts to assigned floors.
  3. Mail Room: Sorts incoming and outgoing mail.  Applies appropriate postage, and prepares outgoing mail for pick-up.  Maintains mail on shelves and cart in a neat and orderly manner.  Inspects postage and mailing machines to ensure that they are in proper working order, and reports any equipment that may be in need of repair.
  4. Equipment Transport: Ensures that oxygen tanks are properly filled to capacity prior to attempting patient transport.  Ensures that all equipment used for transport is returned to its proper location upon completion of the call.
  5. Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals  into daily activities. 
  6. Complies with all Lahey Clinic Policies.
  7. Complies with behavioral expectations of the department and Lahey Clinic.
  8. Maintains courteous and effective interactions with colleagues and patients.
  9. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
  10. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  11. Participates in departmental and/or interdepartmental quality improvement activities.
  12. Participates in and successfully completes Mandatory Education.

Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education:  High school diploma or equivalent.

Licensure, Certification, Registration:  None required

Skills, Knowledge & Abilities: Must be able to read, write and comprehend English and perform alpha-numeric sorting.  In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience:     1 year of experience in a related setting.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.