Lead Quality Analyst - Performance Improvement

Location: Beverly, MA
Job ID: 167694-1A
Date Posted: May 5, 2021
Category: Professional

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Job Description

Welcome To

Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.


Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.


About the Job

Position Summary:

The Lead Quality Analyst reports to the Quality and Patient Safety Manager and is responsible for oversight of assigned performance improvement projects, serving as the quality advisor, develops and implements improvement strategies in collaboration with clinical leaders. The position provides project management / leadership, analysis, solution development, identification, and implementation of process improvement initiatives, and provides support for performance improvement department projects. This role will work closely with clinical leadership to identify and implement improvement strategies.

This person in this role is responsible for the successful leadership and implementation of improvement projects, developing improvement strategies and solutions, unit testing solutions, working with end-users on user acceptance testing and migrating projects thru post implementation and transfer into support mode. In turn, the person in this role will have a good understanding of clinical care and clinical information systems. The Lead Quality Analyst is responsible for the integrity of data and seeking out assistance and solutions if the information is not as expected or trends or issues arise. A plan of action is developed and approved prior to implementation of corrective action in response to identification of a trend, pattern or issue.

Scheduled Hours

40 hour, exempt position

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.


Education & Experience:

  • Bachelor’s Degree in healthcare, behavioral science or related field required, Master’s Degree preferred.
  • Five to seven years of relevant experience in a health care environment, clinical / nursing experience strongly preferred.
  • Certified Professional in Healthcare Quality (CPHQ) preferred, required within one year of hire.
  • Lean certification and experience preferred.
  • Proficient in Windows-based operating software and systems that include MS Word, MS Excel, MS Access and MS PowerPoint.
  • Experience in project development, project management and strong analytical skills, including data management and data analysis required. 
  • Excellent written and oral communication and presentation skills required.
  • Knowledge of clinical quality, patient safety and/or patient satisfaction performance measures and indicators, data definitions and sources and relevant national databases and benchmarks; knowledge of healthcare quality, safety and satisfaction data design, collection, aggregation and summarization; and expert knowledge of performance improvement models, methods and systems required.
  • Demonstrated leadership on projects providing subject matter expertise and technical direction to other project team members
  • Effective interpersonal, verbal and written communication skills, with an ability to express and document situations and processes.
  • Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, ability to adapt quickly to changes within the work environment required.
  • Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues. Is able to address difficult situations with tact and diplomacy.