Location: Winchester, MA
Job ID: 167502-1A
Date Posted: Aug 31, 2021
Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.
About the Job
JOB SUMMARY: Contributes to the Hospital’s mission by providing clerical support to the radiology department, keeping the patient care team informed by maintaining accurate and timely electronic medical records and greeting and helping patients and their family members and performing administrative duties to assist the department. This administrative support position will have an impact on patient care and patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record.
Required: High School Diploma or equivalent.
Excellent customer service and communication skills.
As part of the Winchester Hospital team, this position
· Greets patients and others timely and in a manner that is respectful and empathetic.
· Answers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Hospital.
· Directs individuals to their desired location, which may involve looking up information such as patient appointments and reviewing the computer system to assess the appropriate location. Provides verbal as well as written directions throughout the facility(ies).
· Confirms patients scheduled appointments as needed.
· Disseminates information to waiting patients and family members/friends as directed by clinical staff and/or as allowed by department procedures.
· Makes rounds throughout the waiting area, providing non-clinical comfort measures to patients and their family members, such as blankets, beverages, ice, etc.
o Seeks direction from clinical staff when appropriate.
o Answers patient, family members and other visitors’ questions about wait times and delays and the reason for delays without jeopardizing confidentiality.
o Is empathetic to patients and the families, being sensitive to their emotional, cultural and spiritual needs.
o When appropriate takes service recovery measures to both patients and their family members. Informs the nurse/providers of potential service recovery issues.
· Provides wheelchair assistance for patients as requested.
· Coordinates patient transportation requirements as needed. Provides assistance with the telephone as necessary. Maintains current listings for local taxis and other transportation services.
· Communicates to appropriate department/individuals when patient/visitor has arrived.
· Provides telephone coverage, receiving and transferring calls as appropriate.
· Enters patient demographic and other pertinent information into the system as directed and/or performs other basic data entry functions.
· Handles various imaging-related documentation including but not limited to labels, requisitions, orders, daily reports, logs, and PACS as required by site.
· Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly to the patients, which may include functions such as:
o Referencing data from a database or computer system and documents and/or communicates as appropriate
o Collecting specific information from patients and others
o Sorting and distributing mail
o Sorting and filing records and files
o Scanning and faxing documents
o Coping and collating materials
o Pulling records and files
o Inputting specific data in limited fields
o Cleaning out and organizing storage areas and filing cabinets
o Packing files and documenting contents for long term storage
· Provides non-clinical assistance to the staff to improve patient satisfaction, increase patient flow and improve the overall operations of the department.
Full time, day, 40 hours
Monday - Friday - 8:30 AM - 5:00 PM - Holiday Rotation Requirement
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.