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Location: Burlington, MA
Job ID: 167205-1A
Date Posted: Oct 6, 2021
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Under the general supervision of the Director and within established hospital, clinic, and department policies and procedures provides a first point of contact for patients, visitors, colleagues, and vendors arriving at Lahey Clinic. Performs a variety of patient and customer centric functions as determined by business needs including , but not limited to: efficiently and cheerfully greeting and directing patients to appointments as they arrive at the clinic, receiving and directing linguists to assignments, assisting with the coordination of language service assignments. Assisting patients with retrieving oxygen if needed.
Education: High School Graduate or GED
Licensure, Certification, Registration: None Required
Experience: At least 1 year of experience gained in a professional medical, business or service environment.
Skills, Knowledge & Abilities:
Requires excellent communication skills required
Ability to interface professionally with a broad range of multicultural patients, visitors, individuals, and vendors
Ability to provide exceptional customer service at all times
Ability to respond calmly and professionally in difficult situations
Knowledge of medical terminology, anatomy and physiology.
Knowledge of personal computers
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.