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Location: Burlington, MA
Job ID: 166760-1A
Date Posted: May 5, 2021
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Ensures that all information necessary for proper financial reimbursement for high dollar patient care is analyzed and submitted to insurance companies for approval prior to the patients’ date of service. Collaborates with insurance companies when necessary to proactively validate benefits, eligibility and authorization requirements. Communicates with patients to assure they understand their payment obligations and steps necessary to meet these obligations, while maintaining a positive patient experience.
Essential Duties & Responsibilities including but not limited to:
Accesses work queues and reports and reviews patient accounts to determine financial clearance status of specific patient services. Takes action on those services without financial clearance.
Ensures demographic and patient contact information is complete and verified with the patient or patient representative.
Verifies the guarantor type and information and ensures it is assigned to the account correctly. This includes personal/family relations, workers compensation insurance, third parties, behavioral health or others as required.
Ensures all possible coverage’s are created and verified, through electronic or manual methods, and all discrepancies are resolved. Validates that coverage’s are assigned to appropriate visits.
Collects and validates order-related information including office visit, radiology and surgical orders. Follow up with an ordering provider to verify CPT codes.
Verifies Primary Care Physician (PCP) information and ensures appropriate PCP referrals are in place for the provider and service by checking electronic systems and calling PCP offices. Enters and links referrals in the system.
Processes referrals when necessary, assuring proper tracking and redirection when appropriate. Understands each clinical departments’ referral certification protocols and ensures referrals are certified at the appropriate level.
Using system activities and functions, identifies non-covered services and prepares proper Advance Notice Beneficiary (ABN) or waiver for registration team. Documents account for registrar action.
Analyzes clinical documentation in support of ordered procedure(s) and submits precertification requests through various insurance fax lines, phone systems and web portals. Follows up on pending accounts and involves ordering provider offices as needed to obtain approvals.
Escalates challenging accounts to provider representatives to ensure accounts are approved at least two weeks prior to patient appointment/surgery.
Collaborates with clinical departments to facilitate scheduling of approved procedures and rescheduling of non-urgent non-certified cases. Professionally communicates outcome to patient when needed.
Escalates non-certified urgent cases to appropriate clinical departments and leadership for approval to proceed or rescheduling.
Verifies covered benefits, including remaining hospital days, carve out coverage and benefit limits of visit and/or timeframe.
Contacts patients, providers and insurance companies to validate data, collect missing information and resolve information discrepancies,
Understands clinical guidelines for payers requiring authorization to better build cases for authorization requests and provide feedback to clinical departments on required notes.
Communicates with patients and discusses their financial clearance status when necessary. Explains the status of any services not financially cleared and advises patients of the proper resolution steps, including self-payment. Directs patients to Lahey Financial Counselors when appropriate.
Works with the Financial Counselors, clinical departments, outside providers, third party insurers and any other individual or entity to assist in resolving patient financial clearance questions or problems in the most effective and positive manner possible.
Researches claim edits and payment denials related to financial clearance and works closely with the Lahey Patient Financial Services staff to resolve these denials.
Communicates resolution to patients.
Education: High school degree or equivalent
Experience: At least two years prior experience in a health care setting requiring knowledge of insurance coverage, reimbursement, and/or medical terminology and coding. Experience providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data.
Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Must be able to process electronic information and data accurately and efficiently.
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.