Location: Lynnfield, MA
Job ID: 165430-1A
Date Posted: Jan 18, 2022
Category: Clinical Support
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Under the general supervision of the Director of Site Operations, Practice Development Operations Manager or Site
Manager provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Practice
Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff
within the department, and with other disciplines, to support patient care.
Essential Duties & Responsibilities: including but not limited to:
I. Clinical Considerations and Decision Making: Ways in which Practice Assistants come to understand the
problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned
and involved ways.
A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and
coordinate safe delivery of quality care for assigned patients/families.
B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes,
and addresses preventative measures.
C. Delivers care that is specific to the age of the patient
D. Cares for patients as delegated by the provider, RN or LPN
E. Contributes information provided by the patient or family for the assessment of health status
F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care
G. Provides patient care by:
? Providing necessary physical care to appropriate patient populations
? Utilizing and transporting equipment
? Administering treatments as ordered by the provider
? Assisting with examinations and procedures
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure
quality and continuity of care.
Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
Participates in and supports the educational plan for patient and family.
Supports Primary Care’s commitment to community based activities both within the Lahey Health community
901301 & 901311 Revised: November 2015
III. Clinical Guidance: The Practice Assistant, within the scope of his/her practice, is responsible for the nature and quality
of care they provide for patients.
A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific
to the setting.
B. Demonstrates the ability to provide and maintain patient safety in the environment of care
C. Demonstrates skills as a responsive team member.
D. Demonstrates ability to fulfill role in Regulatory compliance and readiness.
Essential Duties & Responsibilities including but not limited to:
1) Achieves and maintains Basic Life Support (BLS) certification through American Heart Association,
according to departmental standards (within 90 days of date of hire)
2) Organizes and prioritizes daily work to ensure patient’s needs are met and provider schedules run
3) Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification,
allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards and
documents for entry into an Electronic Medical Record (EMR) or on appropriate forms.
4) Answers and transfers calls in accordance with Primary Care Guidelines. Takes accurate messages and
relays the information to the appropriate staff, per established site/department protoco
l.5) Maintains exam rooms by monitoring and replenishing supplies and performing routine housekeeping and
disposal and handling of hazardous waste. Maintain inventory of medical supplies and orders medical
supplies as authorized by Site/assigned Manager, Supervisor or Site Coordinator.
6) Documents all pertinent information for entry into an EMR. Accurately transcribes provider orders
according to policy.*
7) Notifies provider with any abnormal vital signs, elevated pain scores or safety concerns. Observes and
reports any abnormal symptoms or behavior to appropriate clinical staff member.
8) Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel
to ensure continuity of care.
9) Prepares patient for the appointment based upon the diagnosis, procedure and/or department protocols.
Includes proper patient attire (gowns/shorts etc), proper pre-visit tests completed, and proper set-ups for
the procedure to be performed etc.
10) Maintains confidentiality and patient rights in interactions with the patient/family and other health care
11) Respects the values (religious/spiritual, ethnic, cultural) of the patient and family.
12) Perform electrocardiograms, blood pressures, spirometries and vision and hearing testing according to
13) Utilizes appropriate technique in room preparation and while assisting with procedures/exams.
14) Performs testing and specimen collection (including labeling and processing). Performs waived testing,
result documentation and Quality Controls per established laboratory procedure.
15) Enters required information for prescription refills properly through EMR using defined protocol.
16) Provides and reviews appropriate instructions to patients regarding any diagnostic test and procedure.
Provides patient with written educational material, including diagnosticpreparations, as necessary.
Document that patient instructions were given, as well as patient’s response.
17) Assists in performing departmental procedures.Organizational:
Maintains strict adherence to the Patient Confidentiality policy.
Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement, and Goals into daily
Complies with all Policies.
Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to
Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.Minimum Qualifications:
Education: 1. High School Diploma or equivalent (GED) required.
Licensure, Certification, Registration: Current Assessment Based Recognition in Order Entry (ABR-OE) credential
through the American Association of Medical Assistants (AAMA) (obtains within 90 days of employment)
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.