Clerical Associate

Location: Burlington, MA
Job ID: 165321-1A
Date Posted: Jan 13, 2021
Category: Support

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Position Summary: Contributes to Lahey Hospital & Medical Center’s (LHMC) mission by performing a variety of clerical support functions to alleviate and assist the ambulatory clinic’s administrative workload.  This clerical position will have an impact on department operations by completing clerical tasks in a timely and efficient manner.




Essential Duties & Responsibilities including but are not limited to:


  1. Performs a variety of clerical duties as outlined by clear guidance and policies and procedures, which may include functions such as:
  • Referencing data from a database or computer system and documenting and/or communicating as appropriate
  • Collecting specific information from patients and others
  • Sorting and distributing mail
  • Sorting and filing records and files
  • Scanning and faxing documents
  • Copying and collating materials
  • Pulling records and files
  • Inputting specific data in limited fields
  • Cleaning out and organizing storage areas and filing cabinets
  • Packing files and documenting contents for long term storage
  • Providing back up phone coverage, answering the phone in a polite and courteous manner, directing calls as appropriate and answering basic, repetitive questions.
  • The actual functions may differ based on the department and/or the project involved
  1. Organizational Requirements
  • Actively seeks opportunities for self-improvement through self-awareness and feedback
  • Actively pursues opportunities to become multi-skilled to serve a more diverse role in the organization
  • Incorporates Lahey Health Guiding Principles and Mission Statement into daily activities
  • Complies with all Lahey Health Policies.
  • Complies with behavioral expectations of the department and Lahey Health
  • Maintains courteous and effective interactions with colleagues and patients, utilizes tools provided
  • Demonstrates an understanding of job description, performance expectations, and competency assessment
  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our customer service standards.
  • Participates in departmental and/or interdepartmental quality improvement activities
  • Participates in and successfully completes Mandatory Education
  • Performs all other duties as needed or directed



Minimum Qualifications:


Education: High School Diploma or equivalent                            


Licensure, Certification, Registration: None


Skills, Knowledge & Abilities:  Excellent written and oral communication skills.


Experience:  Clerical experience

Scheduled Hours

Per Diem

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.