Location: Burlington, MA
Job ID: 165222-1A
Date Posted: Jan 20, 2021
Welcome to Beth Israel Lahey Health. We are a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.
About the Job
Reporting to the Director of Community Benefits and Community Relations for Beth Israel Lahey Health, the Regional Manager for Community Benefits and Community Relations advances the community mission of Beth Israel Lahey Health. The regional manager serves as the primary point of contact for community organizations and community members in Beth Israel Lahey Health’s community benefits service area. She/he works with the director to coordinate all community benefits regulatory reporting requirements including managing the triennial community health needs assessment and implementation strategy development, tracking and reporting. The regional manager participates in and coordinates community activities to support the goals and objectives of Beth Israel Lahey Health.
The position requires a high level of interpersonal skills, the ability to interface effectively with all levels of hospital and system staff, physicians, and Trustees, community leaders and local government officials, and members of the community. The regional manager must exhibit independent, innovative thinking and maturity with good decision-making skills. She/he possesses excellent organizational and communications skills; successfully meets project deadlines; provides outstanding customer service; is a team player and maintains a positive attitude.
Essential Duties & Responsibilities including but not limited to:
Coordinates, tracks, monitors dashboards and data for grant awards/implementation projects/sponsorship requests. Deploys appropriate tools/concepts as required to ensure projects are aligned with health needs and key deliverables are met.
Manages multiple demands and projects and/or proposals simultaneously and is able to negotiate with internal and external agencies/facilities on issues and Community Benefits programs. Develops proposals and costing for program developments and presents to Director and Community Benefits Leadership Team for review.
Assists in planning, monitoring and/or managing budget in functional area of department.
Supports BILH/ system-level Community Benefits and Community Relations initiatives as needed.
Maintains and enhances professional skills, maintains up-to-date knowledge of healthcare trends, community benefits regulatory reporting requirements; accepts new ideas and constructive criticism while striving to achieve improved results.
Occasional weekends and frequent evenings are required as well as frequent travel between campuses, and community events and organizations.
Skills, Knowledge & Abilities:
Manager or Director provides broad guidance and overall direction.
Written Communications: Ability to accurately communicate complex information in plain English effectively and concisely in writing to all levels of staff, management and external customers across functional areas. Ability to consider health literacy and framing of consistent messaging to varied audiences. Ability to proof-read.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.