Regional Manager, Community Benefits and Community Relations

Location: Burlington, MA
Job ID: 165222-1A
Date Posted: Jan 20, 2021
Category: Professional

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health. We are a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.  

About the Job

Reporting to the Director of Community Benefits and Community Relations for Beth Israel Lahey Health, the Regional Manager for Community Benefits and Community Relations advances the community mission of Beth Israel Lahey Health. The regional manager serves as the primary point of contact for community organizations and community members in Beth Israel Lahey Health’s community benefits service area. She/he works with the director to coordinate all community benefits regulatory reporting requirements including managing the triennial community health needs assessment and implementation strategy development, tracking and reporting. The regional manager participates in and coordinates community activities to support the goals and objectives of Beth Israel Lahey Health.


The position requires a high level of interpersonal skills, the ability to interface effectively with all levels of hospital and system staff, physicians, and Trustees, community leaders and local government officials, and members of the community. The regional manager must exhibit independent, innovative thinking and maturity with good decision-making skills. She/he possesses excellent organizational and communications skills; successfully meets project deadlines; provides outstanding customer service; is a team player and maintains a positive attitude.

Essential Duties & Responsibilities including but not limited to:

  • Ensures compliance with federal, state and local community benefits regulatory requirements.
  • Manages the triennial Community Health Needs Assessment process and development and implementation of the Community Health Improvement Strategy including all aspects of community engagement.
  • Drafts regulatory reports. Develops and coordinates public forum(s) including speakers, agenda, and presentations.
  • Works in collaboration with the Director of Community Benefits and Community Relations, the Community Benefits Leadership Team, hospital leadership and the Community Benefits Advisory Committee to engage community, design strategies to address needs of priority populations and monitor and evaluate progress.
  • Manages the Community Benefits Advisory Committee.  This includes coordinating meeting logistics, communication and educational materials and works collaboratively with members to advance the community health implementation strategy and monitor the impact of community benefits programming.
  • Builds and sustains strategic relationships and promotes Community Benefits and Community Relations activities to internal and external audiences.
  • Manages the medical center's/hospital's involvement in community engagement, needs assessment, prioritization and cross-sector collaboration.
  • Functions as the primary point of contact for community organizations and community members and represents the hospital on assigned community collaborations/boards.
  • Convenes and/or collaborates with community organizations on health priority initiatives and works to engage colleagues and strategic service lines in these efforts.
  • Coordinates, tracks, monitors dashboards and data for grant awards/implementation projects/sponsorship requests. Deploys appropriate tools/concepts as required to ensure projects are aligned with health needs and key deliverables are met.

  • Manages multiple demands and projects and/or proposals simultaneously and is able to negotiate with internal and external agencies/facilities on issues and Community Benefits programs. Develops proposals and costing for program developments and presents to Director and Community Benefits Leadership Team for review.

  • Assists in planning, monitoring and/or managing budget in functional area of department.

  • Supports BILH/ system-level Community Benefits and Community Relations initiatives as needed.

  • Maintains and enhances professional skills, maintains up-to-date knowledge of healthcare trends, community benefits regulatory reporting requirements; accepts new ideas and constructive criticism while striving to achieve improved results.

  • Occasional weekends and frequent evenings are required as well as frequent travel between campuses, and community events and organizations.


  • Master's degree in Public Policy, Health or Administration prefered.


  • 5-7 years’ related work experience required and 0-1 years supervisory/management experience required.
  • Experience in program development, implementation and evaluation. Minimum 5 years of experience working in collaboration with multiple stakeholders.

Skills, Knowledge & Abilities:


  • Excellent writing skills with understanding of varied audiences and literacy levels.
  • Detail oriented.
  • Outstanding organizational, analytical, written and verbal communication skills and ability to work in complex office environment.
  • Knowledge of diverse cultures and neighborhoods; well-versed in community health, community development, community engagement, and upstream social determinants of health.
  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
  • Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs.
  • Manager or Director provides broad guidance and overall direction.

  • Written Communications: Ability to accurately communicate complex information in plain English effectively and concisely in writing to all levels of staff, management and external customers across functional areas. Ability to consider health literacy and framing of consistent messaging to varied audiences. Ability to proof-read.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.