Sr Case Manager - Addiction Treatment Services

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Location: Tewksbury, MA
Job ID: 165285-1A
Date Posted: Jan 29, 2021
Category: Clinical Professional

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services.   Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Tewksbury Treatment Center is a 32 bed detoxification program dedicated to helping men and women by providing 24 hour nursing care to monitor an individual’s withdrawal from alcohol and/or other drugs and alleviate symptoms. Clients are provided with the medical and emotional support that they need during the one of the most pivotal stages in the recovery process. Services include individual case management and group treatment services focused on assisting the client with accessing step-down levels of care. The Senior Case Manager is Responsible for the day-to-day clinical oversight of the program to ensure quality patient care that is consistent with regulatory agency standards and evidence-based approaches to addictions treatment.


  • Provides weekly supervision and crisis consultation as needed, case managers and interns including monitoring case load and assigning new clients as appropriate. Assures development of crisis response plan for clients as needed.
  • Reviews all clinical documentation on a quarterly basis to assure full compliance with Federal, State, and Program regulations and stipulations. Oversees Quality Assurance program.
  • Provides regularly scheduled supervision to program clinical staff, reviewing group dynamics and developing strategies to maximize client continuation and compliance. Develops in-service training for clinicians.
  • In collaboration with the Program Director, conducts ongoing review of the clinical program design and implements recommendations for improvement.
  • Works with clients whose complexity requires increased administrative/clinical intervention and assessment of a Master’s level clinician.
  • Participates in the hiring and scheduling of staff as assigned. Provides performance guidance and disciplinary intervention as needed for Case Managers.
  • Attends and participates in Leadership Team meetings, Program Team meetings, Clinical Supervision meetings, and other meetings as required.
  • Other duties as assigned.


  • Bachelor’s degree in social work or related field and training in substance abuse treatment preferred.
  • Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics. Manages difficult or emotional client situations; Responds promptly to client needs and maintains confidentiality.
  • Computer literate in standard desktop applications such as Windows, Word, and Excel.

Full Time 40 hours - Days


About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.