Intensive Care Coordinator (bilingual preferred)

Location: Haverhill MA, MA
Job ID: 163037-1A
Date Posted: Feb 17, 2021
Category: Clinical Professional

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Community Service Agency (CSA) uses a wraparound model to support youth (ages 3-20) and their families to be successful in the home or community setting. CSA uses a family-centered approach and our services are culturally sensitive.  Our Intensive Care Coordinators (ICCs) support youth and families by building new skills, helping them to access community support, and ensuring that all service providers are working together. ICCs collaborate with various community systems including: schools, Primary Care Providers, Department of Children and Families, courts, and other mental health agencies. 
Additional opportunities for ICCs include: training in trauma informed care models, training and utilization of the evidence based Wraparound model, potential quarterly bonuses and productivity incentives and participation in on-call phone support for a monetary stipend.

The ideal candidate is a team player that is organized, compassionate, and motivated to help youth and their families meet their goals and improve their lives.


  • Facilitate the development of a Care Planning Team (CPT) which will include both formal and natural supports.
  • Coordinate and communicate with members of the CPT to ensure implementation of the Individual Care Plan (ICP) and Safety Plan.
  • Meet with youth and family regularly.  Visits may occur in the office or in a community location such as the family's home, school, etc.
  • Monitor and review progress towards Individual Care Plans (ICPs).
  • Complete documentation to reflect services provided in a timely manner.
  • Carry a caseload as assigned.
  • Communicate with Managed Care Entities to ensure authorization for services provided.
  • Meet productivity standards for hours worked.
  • Build and adjust schedules as necessary to meet the needs of persons served. Afternoon/evening hours are required. Staff must be willing to schedule and hold appointments based upon the needs of the families served.


  • Master's Degree in a Mental Health or a related field preferred.
  • Bachelor’s degree in a human services field and one year of relevant experience working with families or youth.
  • Valid driver's license, good driving record, and reliable vehicle. Willingness to travel and transport youth as needed.

Schedule: Full time, 40 hours per week. Fully benefited. 

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.