Front Desk Representative, Emergency Services Program (ESP)

This job posting is no longer active.

Location: Lowell, MA
Job ID: 163004-1A
Date Posted: Oct 6, 2020
Category: Specialist

Save Job Job Saved

Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services.   Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Emergency Services Program (ESP) is a 24/7 mobile crisis team that provides comprehensive psychiatric assessments and crisis intervention and stabilization services to individuals of all ages. The ESP serves individuals in a variety of settings including homes, outpatient clinics and hospital emergency rooms. The Front Desk Representative position is a unique opportunity for a customer service focused individual who wants to make a difference in the behavioral health field by ensuring seamless access to services and acting as the first impression of the organization.

The Front Desk Representative's Responsibilities Are:

  • Greets, registers, updates demographic information, verifies insurance eligibility & collects copays from patients.
  • Answers telephones, screens and directs calls, and/or takes and relays messages.
  • Receives & distributes mail, faxes, packages and any other correspondence.
  • Responds to inquiries and communicates agency and program information to interested parties.
  • Monitors visitor access, waiting area and maintains security awareness.
  • Books appointments and facilitates scheduling changes and cancellations.
  • Monitors office supplies and prepares orders for approval.
  • Acts as Assistant to Coordinator for BCBS Telepsychiatry Program


  • High school diploma or general education degree (GED) required.
  • Healthcare experience required and Mental Health experience is preferred.
  • Experience with Excel, Word, and electronic health records required.


This is a part-time, 20 hours/week, benefits-eligible position. The anticipated schedule is Monday through Friday from 3:30pm to 7:30pm.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.