Receptionist - Primary Care

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Location: Beverly, MA
Job ID: 162617-1A
Date Posted: Sep 25, 2020
Category: Support

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Job Description

Welcome To

Welcome to Lahey Health Primary Care. With over 55 primary care practices in more than 30 nearby communities , our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across eastern Massachusetts.

About the Job

If you’re a high school graduate with prior experience in a business setting providing customer service and verifying electric demographic, financial or other business related information and data, consider joining Lahey Health.

As a receptionist you will ensure that the patient experience in accessing healthcare at Lahey Health is efficient and welcoming and that patient confidentiality is respected and patient safety is preserved.  You will ensure that all proper patient financial and demographic information is obtained and processed so that Lahey Health is fully reimbursed for clinical services provided.

You will be scheduling, pre-registering and registering patients, including but not limited to:

  • Initiating patient scheduling
  • Ensures all required key patient scheduling and registration information is captured and verified.  Key information includes referring physician information, insurance coverage, demographics and contact information
  • Efficiently registering patients, capturing and verifying all required information, contacting the patient and receiving proper reimbursement for services on initial claim submission
  • Identify, record and verify patient insurance coverage using real time eligibility (RTE); review the insurer’s response to each verification request and take appropriate action based on response
  • Register and explain the process to patients presenting for visits
  • Process patient co-payments, co-insurance, deductibles and balances due
  • Complete the Medicare Secondary Payor Questionnaire for each patient and adjust accordingly
  • Counsel patients regarding non-covered services
  • Monitor patient waiting area for a smooth, efficient registration flow and advise patients of potential delays
  • Ensure a pleasant patient experience
  • Respond to patient concerns and any patient safety issues


Monday - Friday / 40hrs / Office located in Beverly, MA