Location: Gloucester, MA
Job ID: 162382-1A
Date Posted: Jul 23, 2020
Welcome to Lahey Health Primary Care. With over 55 primary care practices in more than 30 nearby communities , our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across eastern Massachusetts.
About the Job
Arranges for efficient and orderly checking in and out of patients, registering patients in the computer ensuring that accurate information is collected and patients are made aware of office policies. Schedules all appointments, collects payments, enters charges, and issues receipts. Provide referrals and maintain smooth operations of all front desk activities at all times. The Medical Receptionist responds to patient questions, coordinates services to be rendered to patients, participates in Call Center rotations and maintains physician schedules.
Essential Duties & Responsibilities including but not limited to:
Scope of responsibilities may vary by division and/or department
Maintain strict adherence to the Lahey Health Confidentiality policy.
Incorporate Lahey Health CREATE and/or Core Principles into daily activities.
Comply with all Lahey Health Policies.
Comply with behavioral expectations of the department and Lahey Health.
Maintain courteous and effective interactions with colleagues and patients.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participate in departmental and/or interdepartmental quality improvement activities.
Participate in and successfully completes Mandatory Education.
Perform all other duties as needed or directed to meet the needs of the department.
Associates degree in business, high school diploma or equivalent years of experience in a professional setting
Licensure, Certification & Registration:
Previous experience in a medical office
Skills, Knowledge & Abilities:
Performing medical scheduling, and with medical software; working experience with medical terminology; appropriate English usage; excellent phone skills and dealing with customers in person; even temperament; ability to handle stressful situations.
DAYS/ PER-DIEM/ temp job for 3-4 months.
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.