Patient Service Representative

Location: Gloucester, MA
Job ID: 161810-1A
Date Posted: Jun 17, 2020
Category: Support

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Job Description

Welcome To

Welcome to Addison Gilbert Hospital, part of Beth Israel Lahey Health. Addison Gilbert Hospital is a full service, 70-bed medical/surgical acute care facility in Gloucester, MA. Founded in 1889, the hospital provides state-of-the-art inpatient and outpatient care to residents of the Cape Ann community in specialties such as radiology, cancer care, primary and pediatric care, cardiology, inpatient geriatric services, and emergency medicine. Addison Gilbert Hospital continues to score among the top hospitals in the nation for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.

Addison Gilbert Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy. 

About the Job

Position Summary:

The Patient Service Representative provides extraordinary care to patients and customers through friendly, caring, courteous and professional service.  He/She is the patient's advocate within Beverly Hospital at Danvers and/or Clinics.  The PSR is responsible for effective patient/clinic coordination, scheduling of appointments, registration, cashiering functions and data entry.  He/She acts as a liaison between patients and professional staff by facilitating revenue cycle responsibilities and administrative departmental tasks.

Essential Functions:  This position is a key contributor to overall customer satisfaction and clinic work flow with specific responsibilities in the following areas:

Revenue Cycle Management:  Greeting; registration; insurance verification; co-pay collection; printing/obtaining requisitions for patients that present without an order; general customer service.

Administrative support:  Facilitates daily administrative clinic activity; prepares and organizes clinic schedules; works closely with providers on schedule changes/alterations to maximize resource utilization; follow-up care planning; maintains timely order processing and no show/cancellation recovery planning; addresses patient and provider inquiries (phone, fax, email); assists with departmental administrative support (ordering supplies, copying, etc.)

Scheduled Hours

40 hours per week, day shift.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

Qualifications

Education/Experience: 

High School diploma; advanced degree preferred; previous experience in a medical office and/or professional setting; knowledge of medical software and medical terminology; excellent phone skills and customer service skills; must be able to handle stressful situations.