Triage Mental Health Counselor

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Location: Haverhill, MA
Job ID: 161750-1A
Date Posted: Aug 12, 2020
Category: Clinical Support

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services.   Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

Do you want to do meaningful work, make a difference and find the support & training it takes to grow as a professional?  Come join our crisis team! Our Emergency Services teams are dedicated individuals who provide crisis intervention to our most vulnerable populations. 

The ideal Triage Mental Health Counselor candidate is energetic, nonjudgmental, works well in teams and is driven to help patients and families in a time of need. Under the direction of the Master’s Level Triage Clinician, you will triage calls and prioritize clinicians and other resources in a high volume fast paced environment. You will also:


  • Provide procedural direction and support to crisis clinicians by phone and/or face, as needed
  • Answer phones and provide initial phone assessment
  • Utilizes staffing patterns during shift to maximize response to consumer needs
  • Maintain awareness and monitor activity of active and pending cases
  • Provide assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing
  • Serve as the primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care
  • Act as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts
  • Collect and record data and statistics for various reporting needs of the program, including triage log on computer
  • Provide feedback to Program Director regarding issues affecting shift performance


  • In addition to a Bachelor’s Degree in Psychology or related field, ideal candidates will have a positive attitude, calm demeanor, the ability to adapt to changes in the workplace and to work cooperatively and effectively with others.
  • The ability to multitask is a must as the majority of your day will be spent answering the phones while keying information into the computer. Strong computer, communication & listening skills are essential.
  • Experience in emergency psychiatric services working with adults, youth and their families, including training in de-escalation strategies and emergency services system of care preferred.

Part Time 24 hours Evenings


About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.