Reg & Scheduling Specialist- Urgent Care

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Location: Gloucester, MA
Job ID: 160486-1A
Date Posted: Aug 24, 2020
Category: Specialist

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Job Description

Welcome To

Welcome to Lahey Health Urgent Care, part of Beth Israel Lahey Health.   Lahey Health’s Urgent Care centers provide convenient and affordable quality care close to home. Our staff, specially-trained in emergency, family, or urgent care medicine, includes board-certified physicians, nurse practitioners, registered nurses, radiology technologists and certified medical assistants. We know urgent medical situations often happen unexpectedly, so Lahey Health Urgent Care centers are  here when you need us, open daily on a walk-in basis or also by appointment within 24 hours.  We diagnose and treat non-life threatening illnesses, infections and injuries. Our centers include also include on-site lab and X-ray services. 

About the Job

Under the general supervison of the Director (or designee) and within established hospital, clinic, and departmental policies and procedures, is certified (tested) as a "Specialist" by Lahey Health and performs all of the following activies: face-to-face patient registration and scheduling of follow-up visits; extensive and correct use of Meditech to ensure that payors are correctly billed for timely and full reimbursement; insurance verification; some degree of financial counseling for non-covered patients; accurate processing of patient copayments. 



Essential Duties & Responsibilities including but not limited to:


  1. Registers all new and established outpatients upon arrival, verifying, collecting, and updating required information where needed.  Is held accountable for collecting and data-entering information with high degree of accuracy. 
  1. Statuses all appointments at the time of check-in.  Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted.  Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times.  Schedules multiple appointments in the proper sequence and within appropriate time frames.
  1. Successfully navigate Meditech to determine and enter appropriate accounts for maximum financial reimbursement by 3rd party insurance carriers.
  1. Collect and process patient payments and co-payments in accordance with established cash handling procedures and Lahey Health guidelines.
  1. Verifies insurance coverage using Point of Service (POS) device, batch technology, or direct input from patient.  In the absence of insurance coverage set up as "self pay" in Meditech; advise patient of self-pay guidelines, and obtains signed waivers for inactive insurance coverage and/or no referral status.
  1. Administers MSP Survey to all Medicare patients, in accordance with Medicare and Lahey Clinic guidelines.
  1. Identifies all visits associated with Worker's Compensation or a Motor Vehicle Accident (MVA) for more timely and accurate billing.
  1. Triages all appointments to appropriate resource.  
  1. Escalates questions/issues to approprate resources in order to facilitate access and patient/provider satisfaction.



Incorporates Lahey Health Guiding Principles , Mission Statement and Goals  into daily activities. 

Complies with all Lahey Health Policies.

  1. Complies with behavioral expectations of the department and Lahey Health.
  1. Maintains courteous and effective interactions with colleagues and patients.
  1. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
  1. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  1. Participates in departmental and/or interdepartmental quality improvement activities.
  1. Participates in and successfully completes Mandatory Education.
  1. Performs all other duties as needed or directed to meet the needs of the department.




Minimum Qualifications:


Education:  HS diploma or Equivalent


Licensure, Certification, Registration:   


Skills, Knowledge & Abilities: In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.




About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.