Admissions Counselor, 32 Hours, Days

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Location: Lynn, MA
Job ID: 160503-1A
Date Posted: Feb 26, 2020
Category: Support

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Job Description

Welcome To

Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.

 

Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.

 

About the Job

Position Summary:

Incumbent is responsible for completing registration of patients in a behavioral health setting, verifying insurance eligibility, entering insurance authorizations, signing patients in to the hospital, triage of incoming phone calls to the admissions area and providing administrative and clerical support services to management and clinical staff. 

Essential Functions/Key Responsibilities:
1. Obtaining demographic and insurance information in order to complete patient registration in EPIC.
2. Orienting patients to the inpatient hospital setting and explaining admission process.
3. Complete the admissions process, obtaining patient consent to treatment, explaining legal status and review patient rights.
4. Verifying insurance coverage and documenting insurance verification and authorizations.
5. Assist in maintaining safety in patient area by responding to patient needs and inquiries, keeping patients informed of admission progress and escorting patients to the unit.
6. Provide referral information to patients that do not meet criteria for admission.
7. Offer information, referral & crisis intervention service to persons telephoning or visiting the site.
8. Other duties as assigned.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

Qualifications

 

Minimum HS diploma, Bachelors or Associates degree preferred

Knowledge of electronic medical records, knowledge of behavioral health insurance coverage

Ability to interact with patients and colleagues in a professional manner, good customer service skills, able to multi-task and work in a fast-paced, multi-person office, comfortable with behavioral health patient population

Minimum 1-2 years experience in hospital registration/admission/insurance verification
Fluent in English with ability to communicate well both verbally and in writing