Family Partner, Community Service Agency

Location: Haverhill MA, MA
Job ID: 160453-1A
Date Posted: Dec 3, 2020
Category: Clinical Support

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Community Service Agency (CSA) is a community-based program that facilitates the coordination of care for youth with Serious Emotional Disturbance (SED) who require or utilize multiple child or family serving systems. 

Family Support and Training is a service that provides a structured strength-based relationship between a Family Partner and a parent/caregiver. Family Partners bring their own lived experience as the parent or guardian of a child/youth with complex emotional, behavioral, or mental health needs.  The purpose of this service is to resolve or improve the youth’s emotional and behavioral needs by improving the capacity of the parent /caregiver to parent the youth in order to improve their functioning.  

Family Partner's Responsibilities are:

  • Educate parents/ caregivers about how to effectively navigate the child-serving systems for themselves and about the existence of informal/community resources available to them; and facilitates the parent’s/caregiver’s access to these resources.
  • Work one-on-one and team based to maintain regular contact with the parent(s)/caregiver(s).
  • Coordinate and communicate with treatment team members of the youth and families as needed.  
  • Complete timely and accurate documentation to reflect services provided.
  • Meet productivity standard for hours worked.
  • Provides transportation to youth and/or family as needed. 
  • Build and adjust schedules as necessary to meet the needs of persons served. Afternoon/evening hours are required. Staff must be willing to schedule and hold appointments on weekends based upon the needs of the families served.


  • Lived experience as a parent or caregiver of a child/youth with complex emotional, behavioral, or mental health needs.  
  • Valid Driver's License with reliable transportation & willing to transport youth in own vehicle.
  • High school diploma or GED and a minimum of two (2) years of experience working with children/adolescents/transition age youth.
  • Associate’s degree in a human service field from an accredited school and one (1) year of experience working with children/adolescents/transition age youth.

Schedule: Full time, 40 hours per week

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.