Endoscopy Scheduler

Location: Burlington, MA
Job ID: 160182-1A
Date Posted: Nov 17, 2020
Category: Specialist

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Job Description

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Position Summary:  Under the general direction of the Clinic Manager, performs duties relative to the endoscopy booking process of patients requiring a procedure. Coordinates the various components of the endoscopy  scheduling process including: interviewing patients to obtain their procedure preference date, special considerations/requests from the patient; entering this information into the endoscopy scheduling data base; scheduling procedures and performing other clerical duties related to scheduling patients to the Endoscopy, Gastroenterology and Colon & Rectal Surgery Departments.


Essential Duties & Responsibilities including but not limited to:

  1. Manage and communicate information through various processes, which include, but are not limited to the following: computers and telephone/paging systems.
  1. Consistently maintain a courteous, helpful, and professional manner with all interactions with all customers.
  1. Book endoscopic procedures including but not limited to colonoscopy, EGD, FFS, EUS, ERCP.
  1. Schedule patient endsocopy procedures into the endoscopy scheduling system promptly, in a manner that provides the best possible outcome for the patient, while abiding by departmental protocols and procedures.
  1. Coordinate with ordering provider for admissions prior to procedure when necessary.
  1. Notify physician, Endoscopy, and/or Anesthesia Department of any changes once the schedule has been finalized and sent out.
  1. Coordinate any necessary arrangements with other departments (i.e. anesthesia, operating room).
  1. Review and mail patient preparation instructions, diets, special instructions as indicated by test and, if required, order preparation medication.
  2. Send staff messages through Epic system to providers regarding patient questions and concerns.
  3. Work closely with endoscopy nursing staff regarding blood thinners and proper sedation.
  4. Work with precertification, financial counselors and admissions to schedule/reschedule patients based on their insurance approvals and authorizations.
  5. Research orders for clarification and accuracy utilizing provider notes and direct contact with staff.
  6. Perform real time scheduling of clinic patients upon completion of office visit.
  7. Rescheduling patients due to changes in physician schedule.
  8. Input and schedule outside orders including coordination with outside facility and patient registration.

Minimum Qualifications:

Education:   High school diploma or equivalent work experience in a hospital or physician office setting preferred. Completion of Medical Terminology Course or relevant experience.

Licensure, Certification, Registration:  None

Skills, Knowledge & Abilities:   Strong written and spoken communication skills and exceptional patient relation and customer service skills are critical.

  1. Experience:    2 years experience in medical environment. Familiarity with policies and procedures, understanding of scheduling requirements, medical terminology and knowledge of surgical procedure requirements, computer entry and legalities of signing consents forms with accuracy, and screening of medical and financial information.


Scheduled Hours

40 Hours   -   Days

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.